This resume is for the post of Head of Customer Services. The Basic functionality of Head of Customer Services is to ensure absolute satisfaction of the customer before, during and after the purchase or a service. As a Head of Customer Services or a deputy you are required to make sure that your customer is satisfied and your co workers are as much dedicated and passionate as the job demands. A Head of Customer Services resume is the initial step of presenting yourself before the employer. It must be concise and predictable. Do add some previous experiences showing your efficiency in dealing with public and your efficacy in convincing them(Head of Customer Services). Furthermore we have devised a sample (Head of Customer Services) for you to help you put your strength forward and make your resume prominent.
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Head of Customer Services Resume Sample
Head customer services (patient)
Services Department, Administration
Applied For: Head of Customer Services/Customer Services Representative
(Head of Customer Services/Customer Services Representative )
Qualified and result oriented professional with Experience in administration,
customer (patient) Services department, procurement, Reception (Customer Services) with good communication,
, interpersonal, presentation and coordination Skills.
A dedicated team player .who can bring to your Business additional profession, passion,
Productive ideas, enthusiasm and out of The box thinking packed with practical work Experience .Also a trustworthy, colleague Capable of dealing with constant challenges And leading change.
Master in Business Administration (MBA)
Gomal University D I Khan Pakistan
Bachelor of Arts (Graduation)
Punjab University Lahore Pakistan
Intermediate in computer Sciences (HSSC)
FBISE Islamabad Pakistan
Metric in Sciences (SSC)
FBISE Islamabad Pakistan
|E x p e r i e n c e|
Head of Customer Services/Customer Services Representative
Ali Medical Centre Islamabad Pakistan
- Helping to build good customer relations
- Supervise more than 200 employees including Receptionist, technical ,drivers ,cafe staff
- Recruiting staff and doing appraisals
- Arranging staff meetings
- Training and development
- Handling complaints and queries (from customer and staff)
- Helping to develop a customer services policy for an entire organization (OPD,IPD)
- Communicating courteously with customers by telephone, email, letter and face to face
- Collection of feedback of every customer (patient)
- Analysis statically of feedback forms and follows up
- Daily, weekly, monthly and annually report to CEO and Chairman
- Maintain Daily visit sheet room to room and entire organization and report to CEO and Chairman
- Being involve in staff hiring and appraisals
- Meeting with CEO, Chairman and other mangers to discuss possible improvements to customer services
- Developing customer services procedures, policies and standards for organization and department
- Supervise directly and or through subordinate ,clerical and lower level technical employees
- Supervise the drivers and transportation and maintain the transport
- Arrangement of internal and external meetings with new contractors to make the organization cost effective
- Maintain daily attendance manually and electronically of subordinates
Additionally performed job as procurement (purchasing) officer
- Purchasing all goods and services for organization
- Contracts with new vendors and arranging meetings
- Preparation Purchase Request (PRF) Form and approval from higher authorities like CEO and Chairman
- Preparation of purchase Order and Good Receiving Note (GRN)
- Comparison of Quality and rates of Vendors
- Maintain complete update purchasing records and pricing in the system
- Schedule market visit and conduct competitor survey
- Handling and monitoring of claims to vendors for defective ,shortage, missing parts
- Plan and manage inventory levels of materials of products
- Collection of Quotations and comparison, discussion with CEO and Chairman and finalize.
Customer Services Representative
- Provide general and administrative support
- Receive and sort mail and deliveries
- Prepare correspondence and documents
- Maintain petty cash
- Control Inventory and relevant to reception area
- Answer telephone ,screen and direct calls
- Provide information to callers
- Greet persons
- Tidy and maintain the reception area
- Maintain proper data of patients (customers)
- Monitor and maintain office equipments
- Timely Reports provided to customers
- Maintain daily visit sheet of customers
- One year Diploma in computer software’s Including Office Automation & outlook.
- Short computer course
- Typing speed 30 wpm
- English . Urdu
Father Name: xyz
Passport No: 0000
Date of Birth: 17-07-1986
Current Residency pak
Visa Status Visit Visa
Marital Status: Single
Postal address: abc
Furnished promptly upon request with supporting documents