Head of Customer Services Resume Sample

How To Write A Head Of Customer Services Resume?

This resume is for the post of Head of Customer Services. The Basic functionality of the Head of Customer Services is to ensure the absolute satisfaction of the customer before, during, and after the purchase or service. As a Head of Customer Services or a deputy, you are required to make sure that your customer is satisfied and your co-workers are as dedicated and passionate as the job demands.

A Head of Customer Services resume is the initial step of presenting yourself before the employer. It must be concise and predictable. Do add some previous experiences showing your efficiency in dealing with the public and your efficacy in convincing them(Head of Customer Services). Furthermore, we have devised a sample (Head of Customer Services) for you to help you put your strength forward and make your resume prominent.

Tips For Editing Head of Customer Services CV Template:

All you need is to Ctrl C (copy) the entire text of the resume sample and Ctrl V(paste) it on to your Word document. Have trouble with formatting the text when you Ctrl V (paste)?

1. Add in your personal information as per our guidelines just like fill-in-blanks.
2. Adhere to the most recent, fresh picture of yours.
3. Enlist your address and available contact information.
4. Enlist your references and their contact numbers.
5. Make sure to have the printout on the best-quality of paper.
6. Are you looking for…? Customer Relationship Officer Resume Sample,

Head of Customer Services Resume Sample

YOURNAMEHERE

(Head customer services (patient)

Address | Email  | @instagram

Services Department, Administration

Applied For: Head of Customer Services/Customer Services Representative

(Head of Customer Services/Customer Services Representative )

Procurement, Reception

A qualified and result-oriented professional with Experience in administration,

customer (patient) Services department, procurement, Reception (Customer Services) with good communication,

, interpersonal, presentation, and coordination Skills.

A dedicated team player who can bring to your Business additional profession, passion,

Productive ideas, enthusiasm, and out-of-the-box thinking packed with practical work Experience.Also a trustworthy, colleague Capable of dealing with constant challenges And leading change.

Master in Business Administration (MBA)

Gomal University D I Khan Pakistan

Bachelor of Arts (Graduation)

Punjab University Lahore Pakistan

Intermediate in Computer Sciences (HSSC)

FBISE Islamabad Pakistan

Metric in Sciences (SSC)

FBISE Islamabad Pakistan

Head of Customer Services/Customer Services Representative        

Ali Medical Centre Islamabad Pakistan

Responsibilities:

• Helping to build good customer relations.
• Supervise more than 200 employees including Receptionist, technical, drivers, and cafe staff.
• Recruiting staff and doing appraisals.
• Arranging staff meetings.
• Training and development.
• Handling complaints and queries (from customers and staff).
• Helping to develop a customer service policy for an entire organization (OPD, IPD).
• Communicating courteously with customers by telephone, email, letter, and face-to-face.
• Collection of feedback from every customer (patient).
• Analysis statically of feedback forms and follow-up.
• Daily, weekly, monthly and annually report to CEO and Chairman
• Maintain Daily visit sheet room to room and entire organization and report to CEO and Chairman.
• Being involved in staff hiring and appraisals.
• Meeting with the CEO, Chairman, and other managers to discuss possible improvements to customer services.
• Developing customer service procedures, policies, and standards for the organization and department.
• Supervise directly and or through subordinate, clerical, and lower-level technical employees.
• Supervise the drivers and transportation and maintain the transport.
• Arrangement of internal and external meetings with new contractors to make the organization cost-effective.
• Maintain daily attendance manually and electronically of subordinates.

Additionally performed a job as a procurement (purchasing) officer

• Purchasing all goods and services for the organization.
• Contracts with new vendors and arranging meetings.
• Preparation of Purchase Request (PRF) Form and approval from higher authorities like CEO and Chairman.
• Preparation of purchase Order and Good Receiving Note (GRN).
• Comparison of Quality and Rates of Vendors.
• Maintain complete updated purchasing records and pricing in the system.
• Schedule a market visit and conduct competitor surveys.
• Handling and monitoring of claims to vendors for defective, shortage, or missing parts
• Plan and manage inventory levels of materials of products
• Collection of Quotations and comparison, discussion with CEO and Chairman, and finalize.

Excel Labs

Customer Services Representative

Responsibilities:

• Provide general and administrative support.
• Receive and sort mail and deliveries.
• Prepare correspondence and documents.
• Maintain petty cash.
• Control Inventory relevant to the reception area.
• Answer telephone, screen, and direct calls.
• Provide information to callers.
• Greet persons.
• Tidy and maintain the reception area.
• Maintain proper data of patients (customers)
• Monitor and maintain office equipment.
• Timely Reports provided to customers.
• Maintain daily visit sheet of customers.

• One year Diploma in computer software Including Office Automation & outlook.
• Short computer course
• Typing speed 30 wpm

• ———————————————–

Furnished promptly upon request with supporting documents