An Operation Manager supervises and makes sure that work is carried on smoothly. He is responsible for ensuring that the good/product/service is according to the client’s requirements and favors the company/organization. Below we have given a sample resume for the post of Manager of Operations. An Operation Manager’s tasks also vary according to the employer’s demands. Begin your resume with your basic info. Further build it with your career objectives, determination to grow further and previous work experiences. Highlight that you are a versatile and vibrant candidate who has wider knowledge and is not just cooped up in his shell. Finally, add some references/credits from your previous jobs.
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Bank Manager Operation Resume Sample
Name: xyz 
Mobil No. 000
Email ID: xxx
Objective
With over 08 years of rich BPO and customer service sector experience, I want to work in an environment conducive to the realization of my true potential and be part of a winning team with my contributions. My quick grasping and learning ability will enable me to comfortably adapt to the ever-changing and demanding needs of the industry.
WORK EXPERIENCE
Manager Operations
Migrated the group insurance back office process under the capacity of Assistant Manager Operations, trained and currently managing a team of 30 resources. The business is responsible for the maintenance of group insurance policies.
Role during migrations:
- Underwent onshore training for 10 weeks
- Responsible for completing the end-to-end process map
- Ensure process documentation is completed and signed off
- Baseline SLAs and gauge productivity levels
Current Job Responsibilities:-
- Responsible for meeting client SLA’s and other operational metrics every month
- Set Pay for performance plan for associate and SME level
- Create and implement operational strategies for improving productivity and Quality, ensuring smooth implementation of the same across processes along with regular performance reviews.
- Analyze data and create reports to gauge continuous improvement in productivity and quality for the team and effectively distribute workload.
- Responsible for the basic team Management for the processes- formalizing break schedules, planning effective leave management, ensuring minimum downtime, seat utilization, preparing staffing rosters, etc.
- Daily/Weekly interaction with the Process Manager (conference calls/e-mails) discussing the detailed work progress, escalating any issues or concerns and getting first-hand resolutions to the internal queries.
- Adapt to additional client requirements involved in smooth operations of processes.
- Represent the processes in monthly reviews and discuss the overall performance of the processes.
- Conducting the monthly on-ones with direct reports.
- Involved in various employee engagement-related activities to boost employee morale and ensure minimum attrition.
Previous Assignment: Assistant Manager Operations
Job Profile
- Responsible for Mentoring and giving effective Feedback to attain the best result for the team.
- Assisting Process AM with various daily, weekly and monthly reports.
- Handling all Tech calls for the team for any system-related issues.
- Involved in Calibration Exercises and quality Assessment meetings with the client.
- Attending daily, weekly and monthly process review calls with the client.
- Providing resolutions to the agents with the help of Clients.
- Conducting team huddles and refresher sessions for the Team
- Responsible for Training to the tenured as well as the new Joiners and downloading updates to the Team on timely basis.
Previous Assignment: Quality Compliance Analyst and Trainer
Job Profile
- An integral part of the team in giving Training to the Tenured as well as the new Joiners.
- Responsible for Mentoring and giving effective Feedback to attain the best result out of the team.
- Involved in Calibration Exercises, Quality Assessments meetings and various kinds of Quality Analysis with the Client to improve accuracy.
Achievements/Recognition
- Star Performer (Quarterly) for 7 times in a row since 2004.
- Client Award for achieving the best quality.
- Best Performer of the Year, 2005
- Quarterly Awards for exceptional performance as the Quality Leader for the year 2006 and 2007.
- Special Award for organizing Family Day for the company.
- Actively involved in Employee engagement for the process.
- Managing and organizing team outings and team parties.
- Involved in Team-building exercises.
Training Attended
- Platform Skills
- Feedback Skills
- Business Communication
- Effective Communication
- Team Bonding
- Awareness of Six Sigma Elementary Training
- Leadership Skills Workshop
- Train the Trainer Workshop
- First Time Leaders Orientation (FTLO)
- Performance Management System
March 2010
Worked with E – Funds International based in Gurgaon, as a Team member in the Deluxe Cheques process.
September 2008
Worked with MetLife India Insurance Co. ltd, as a Financial Advisor based at New Delhi my work was there to advise customers about their saving needs.
April 2006
Worked with The Fizz Restaurant based at D.L.F Gurgaon as a Deputy Manager cum cashier and was responsible for restaurant sales, managing the parties, coming up with new themes and handling all restaurant related responsibilities with a team of 2 Captains.
Professional Qualification
· Basic Cabin Crew Training from ABC Management Consultants.
- Diploma of six months in Basic Computer Application from Tuples, Meerut.
Academic Qualification
- Bachelor of Commerce from Ch. Charan Singh University Meerut in the year 2000.
- Intermediate from St. Joseph Inter College Meerut in the year 1996 from U.P board.
Personal Details
- Date of Birth : 000
- Father’s Name : xyz
- Marital Status : Married
- Address : abc,
- Contact # : 00000
- Passport Number : 0000
- Email :