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A Call Center Agent is the most important work for any Calling Agency/Company. He demonstrates the temper of the company. The employer would want to hire a person who has a very calm, contained, and improvising personality. You are required with quality communication skills, and be multilingual with a strong leadership property to manage and motivate the staff working under you. See the related Customer Care Representative Resume Sample, and Customer Attendant Resume Sample. This resume is a sample for the post of Call Center Agent. We have prepared this resume keeping all the essential points in mind. The points are arranged in a specific order to draw the maximum attention of the employer towards your strength. Make sure to add verified data to your resume. Give a few valid references for it despite a lot of unknown ones. And finally… best of luck!


Call Center / Customer Service Agent Resume Sample


Name:   xyzCall Center Resume Sample

Mobil:  000

Email:

Status:  M/F

Professional Summary: (Call Center Agent)

  • Possess strong written and verbal communication skills and ability to partner across departments.
  • Exceptional versatility with the ability to manage multiple tasks in pressured environment.
  • Strong leadership skills and capability to motivate and manage staff to accomplish great results.
  • Strong IT, database and communication skills.(Call Center Agent)
  • Proficient use of MS word, Power Point, and Excel.

Work Experiences:

Company Name: xyz

Post As a ” Customer Service Officer)

  • Complete all transaction processing activities as specified on the transaction processing checklist before the end of business, after receipt of an executed Agreement of Purchase and Sale
  • Implement all lead generation systems on a daily basis in order to maximize prospect leads consistent with the appropriate marketing checklist
  • Updating website(s) and other electronic portals (i.e.: Facebook, LinkedIn, etc.) to ensure content is up-to-date and provides the maximum positive impact for the team
  • Provide accurate quality support services to the Team Leader in a time frame which exceeds the Agent’s expectations
  • Continue to build stronger relationships with all referral sources, past clients and future clients in order to maximize client satisfaction and customer satisfaction rating

Call Center Agent / Customer Support Specialist :

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Provide training to clients in the use of system and applications as related to Internet
  • Obtain general understanding of OS and application operations related to company offered services.
  • Identify and correct or advise, on operational issues in client computer systems
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

Converges :

Quality and Assurance Specialist :

  • Prepared quality assurance reports and evaluated employees in their quality performances.
  • Call monitoring to identify problems and filed all records for reviewing of the supervisors.
  • Coordinates and facilitates call calibration sessions for call centre staff.(Call Center Agent)
  • Review CMS statistics on a daily basis and provide constructive feedback.

Communication / Product Trainer:

  • Conduct the Customer Relations Management, Accent Neutralization, and English Proficiency program
  • Provides constructive feedback to students regarding employment interview
  • Revise and make different essential call centre training program module requirements
  • Conduct specialized off-site trainings on Communication Skills for businesses

Call Center Agent

February 2005 – September 2007

  • Meet established sales goals and objectives
  • Market and sell ISP/WEB listing/ software and other peripherals to commercial clients and dealer networks.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Education:

Southwestern University

Cebu City, Philippines

Bachelor of Science in Tourism Management – June2001 – Oct 2004

Trainings

  • ENGLISH PROFICIENCY & ACCENT NEUTRALIZATION TRAINING December 2004.
  • CUSTOMER SERVICE TRAINING  January 2005.
  • COMMUNICATION &BUSINESS ENGLISH TRAINING –   August 2012

Character References:

Al Baraha Land Real Estate

Call Center Agent Resume Sample