What Is A Call Center Agent CV?
A Call Center Agent is the most important work for any Calling Agency/Company. He demonstrates the temper of the company. The employer would want to hire a person who has a very calm, contained, and improvising personality. You are required with quality communication skills, and be multilingual with a strong leadership property to manage and motivate the staff working under you. See the related Customer Care Representative Resume Sample This resume is a sample for the post of Call Center Agent. We have prepared this resume keeping all the essential points in mind. The points are arranged in a specific order to draw the maximum attention of the employer towards your strength. Make sure to add verified data to your resume. Give a few valid references for it despite a lot of unknown ones. And finally… best of luck!
Call Center / Customer Service Agent Resume Sample
Name: xyz
Mobil: 000
Email:
Status: M/F
Professional Summary: (Call Center Agent)
- Possess strong written and verbal communication skills and ability to partner across departments.
- Exceptional versatility with the ability to manage multiple tasks in pressured environment.
- Strong leadership skills and capability to motivate and manage staff to accomplish great results.
- Strong IT, database and communication skills.(Call Center Agent)
- Proficient use of MS word, Power Point, and Excel.
Work Experiences:
Company Name: xyz
Post As a ” Customer Service Officer)
- Complete all transaction processing activities as specified on the transaction processing checklist before the end of business, after receipt of an executed Agreement of Purchase and Sale
- Implement all lead generation systems on a daily basis in order to maximize prospect leads consistent with the appropriate marketing checklist
- Updating website(s) and other electronic portals (i.e.: Facebook, LinkedIn, etc.) to ensure content is up-to-date and provides the maximum positive impact for the team
- Provide accurate quality support services to the Team Leader in a time frame which exceeds the Agent’s expectations
- Continue to build stronger relationships with all referral sources, past clients and future clients in order to maximize client satisfaction and customer satisfaction rating
Call Center Agent / Customer Support Specialist :
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Provide training to clients in the use of system and applications as related to Internet
- Obtain general understanding of OS and application operations related to company offered services.
- Identify and correct or advise, on operational issues in client computer systems
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
Converges :
Quality and Assurance Specialist :
- Prepared quality assurance reports and evaluated employees in their quality performances.
- Call monitoring to identify problems and filed all records for reviewing of the supervisors.
- Coordinates and facilitates call calibration sessions for call centre staff.(Call Center Agent)
- Review CMS statistics on a daily basis and provide constructive feedback.
Communication / Product Trainer:
- Conduct the Customer Relations Management, Accent Neutralization, and English Proficiency program
- Provides constructive feedback to students regarding employment interview
- Revise and make different essential call centre training program module requirements
- Conduct specialized off-site trainings on Communication Skills for businesses
Call Center Agent
February 2005 – September 2007
- Meet established sales goals and objectives
- Market and sell ISP/WEB listing/ software and other peripherals to commercial clients and dealer networks.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Education:
Southwestern University
Cebu City, Philippines
Bachelor of Science in Tourism Management – June2001 – Oct 2004
Trainings
- ENGLISH PROFICIENCY & ACCENT NEUTRALIZATION TRAINING December 2004.
- CUSTOMER SERVICE TRAINING January 2005.
- COMMUNICATION &BUSINESS ENGLISH TRAINING – August 2012
Character References:
Al Baraha Land Real Estate