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Marketing Officer Resume Sample

This resume is a sample for the post of Marketing Officer/Telemarketing Officer/ Online Marketing Officer. The Marketing Officer/Telemarketing Officer/ Online Marketing Officer must have following qualities: good communication skills, active and brisk thinking and decision making, eloquence, welcoming and friendly nature and strong command on English language. Because English is an international language, the entire world communicates through this language for business or other purposes. The Marketing Officer/Telemarketing Officer/ Online Marketing Officer is very important for the success and sales of any product or brand. The employer wants to hire a person who have good ethical and impressive skill and is dedicated to his job. How you build a good resume for this job? Below we have provided a resume sample for your assistance. It should help you to express your expertise in the correct manner. Also adding references and awards to your resume adds to the worth of your resume.


Marketing Officer Resume Sample


Name: xyz

Mobil:000

Applied For: Marketing Officer/Telemarketing Officer/ Online Marketing Officer

OBJECTIVE:

To apply and maximize my skills and to widen my experiences in the field of customer service and office administration with a competent multinational company and offer my services in achieving it goals.

SKILLS & COMPETENCIES:

Over 8 years of experience in offering top notched customer service dealing with accounts, customer concerns, technical assistance, and training; focused in providing excellent service complimented with being proactive and ability to handle tough situations assuring customer satisfaction and achieved targets and commendations. A highly passionate and enthusiastic person, Living and working in excellence. Fluent in Filipino and English; Can easily adapt to the work with multicultural environment and is easily taught with minimal supervision.

  • CRM
  • Microsoft Office
  • Exemplary Customer Service
  • 60 wpm typing

PROFESSIONAL EXPERIENCE:

Marketing Executive

Sirinex-DWC LLC

Almas Towers, Jumeirah Lakes Towers, Dubai UAE

Main Responsibilities:

  • Liaising and networking with a range of stakeholders including customers, colleagues,  suppliers and partner organizations;
  • arranging the effective distribution of marketing materials;
  • maintaining and updating customer, clients and suppliers databases;
  • organizing and attending events such as conferences, seminars, receptions and exhibitions;
  • conducting market research, for example using customer questionnaires and focus groups;
  • contributing to, and developing, marketing plans and strategies;
  • Supporting the managing director and other colleagues.
  • Admin task for Import/export process in UAE.
  • Dubai Trade, Customs, Municipality Portal, FIRS

Marketing Sales Associate  & Telemarketing  

SM Department Store

Main Responsibilities:

  • Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
  • Answer questions about merchandise for the customers’ level of expertise.
  • Escort customers to appropriate merchandise, no matter what department.
  • Describe features and benefits of merchandise.
  • Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments.
  • Seeks to fully understand the customers’ needs, provides customer with the best solution even if it involves a markdown, and contacts other associates/leaders as needed; until customer’s need is met.
  • Assist customers with special orders and installed sales
  • Discuss available options (good, better, best)
  • Set and achieving personal sales goals
  • Execute daily stock maintenance: all products are signed, displayed, lit and clean.
  • Ensure that aisle end caps and counter promotions are clean, presentable, and in-stock

Technical Consultant & Telesales  

Sutherland Global Services

Berthaphil, Berthaphil II, Jose Abad Santos Ave

Main Responsibilities:

  • Offered excellent customer service to thousands of international clients;
  • Worked with all the company’s department (accounts/billing, management, and supervisory) smoothly, resolving any technical, accounts, or services concerns with superb client satisfaction and commendations.
  • Trained new consultants to company standards and ensured quality work and excellent service;
  • Handled escalated calls resolved customer concerns and exemplified top notched customer service;
  • Support service plan downgrades and upgrades, reactivating cancelled and or suspended accounts, processing customer payments by check, credit or debit card;
  • Support technical issues of the customer such as no browsing, slow browsing and other technical related concerns;
  • Quickly and effectively solve customer challenges.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

TRAINING

TECHNICAL SUPPORT REPRESENTATIVE TRAINING (Sutherland Global Services)

  • As a part of customer service, Technical Support may require more specific or targeted training depending on the products or services of the business. As the word implies, a Technical Support Representative’s main role is to provide assistance to their customers who requires help with the product or service they acquired. (Satellite Internet Service)
  • The ability to give directions effectively.

PRODUCT SPECIFIC TRAINING (Sutherland Global Services)

  • Introduction to specific product of the Account (Satellite Internet Service Provider)
  • Includes training in handling Billing queries.
  • Tools introduction (Oracle/CRM)
  • February 2008
  • LANGUAGE & COMMUNICATIONS SKILLS (Sutherland Global Services)
  • Introduction to English Language
  • Grammar
  • Includes Pronunciation, Enunciation, Subject Verb Agreement
  • 3 Components of Communication.
  • How to provide good customer support.

 EDUCATIONAL BACKGROUND

TERTIARY

Central Luzon Doctors’ Hospital Education Institution

Bachelor of Science in Nursing

San Pablo, Tarlac City

 SECONDARY

Don Bosco Technical Institute

Technical Course: Electronics

Sto Cristo, Tarlac City

PERSONAL PROFILE

Age:       26 yrs. Old                                         Civil Status: Married

Birth date:  Dec. 14, 1987                               Height:  6fet

Citizenship: Filipino                                         Religion: Catholic

Fresh Marketing Officer Resume Sample

The series for “Entry Level Resume” has been started due to the higher number of requests from much respected viewers, the resumes included are exclusively for beginners who are young, fresh graduates, have no experience but enthusiasm and unbinding energy to prove themselves. The information listed is totally exemplary for guidance and ideas.

This resume is a sample for the post of Fresh Marketing Officer. This is a higher level post absolutely demanding higher capacities and zero risks. A Marketing Officer must have following qualities: good communication skills, active and brisk thinking and decision making, eloquence, welcoming and friendly nature and strong command on English language. Because English is an international language, the entire world communicates through this language for business or other purposes. The marketing is very important for the success and sales of any product or brand.  How you build a good resume for this job? Below we have provided a resume sample as a guideline. It should help you to express your expertise in the correct manner. Also adding references and awards to your resume adds to the worth of your resume.

Name         : XYZ

Contact No: 000

E-mail        :  xxx

OBJECTIVE: (Fresh Marketing Officer)

TO OBTAIN A POSITION IN THE INDUSTRY THAT UTILIZES A BLAND OF MY EXPERIENCE IN  MARKETING AND QUALITY CONTROL AT IT’S FULLEST.

Ability/Responsibilities: (Fresh Marketing Officer)

  • Correspond and answer queries of International clients effectively and independently.
  • Correspondence with the Foreigners Buyers & Buying House.
  • Make Proper Costing.
  • Negotiate With Buyers Regarding Prices.
  • Development of Fabrics, Samples and Accessories.
  • Follow up with the Washing.
  • Keeping All Samples and Accessories & Maintain Files.
  • Co-ordinate & plan with fabrication, Procurement & Production Department.
  • Follow up of Time & Action Plan.
  • Maintain & update orders file & make sure to incorporate time-to-time changes asked by the Customers.
  • Prepare contracts and getting the same validated and file.
  • Coordinate and liaise with factory and buyers to ensure smooth cargo operations.
  • Update information of customer orders.
  • Making Shipment Records, Purchase Orders, Buyer Records.
  • Thoroughly check the L/C opened by the buyer as per sales contract.
  • Monitoring Logistics of Textiles ongoing shipments, pipeline information.
  • Coordinate closely with the logistics dept. for scheduling and bookings shipments to ensure smooth and timely cargo delivery.
  • Sending Packages to Buyers.

Personal Information: –

Father Name: –                                     xxxx.

Date of Birth: –                                      0000

Marital Status: –                                     Single

Religion: –                                              Islam.

Nationality: –                                         Pakistani

Academic Qualification: –

Master of Science (In Physics)               From Karachi University, Pakistan

Bachelor of Science                              From Adamjee Science College Karachi, Pakistan

Intermediate with Science                     From Aisha Bawany Collage Karachi, Pakistan

Matriculation with Science                     From Govt Boys Secondary School, K-Area,

Korangi, Karachi, Pakistan

 

Computer Skill: –

  • Knowledge of M.S Office.
  • Inter net, Browsing, Outgoing Mail & Incoming Mail From outlook & Microsoft Outlook.
  • Fully command on Office Automation (MS. Office).
    • Word
    • Excel
    • Outlook Express.

Reference: –

  • Available upon request.

Customer Relation Specialist Resume Sample

This sample resume is for the post of Customer Relation Specialist. A company interacts, introduces and and communicates through his Customer Relation Specialist. It is a social job of its nature. For this job the employer or the recruiter would want an applicant efficient in dealing with people and their psychology. The resume is the most important step in getting a job. It acts like a first intro before the employer. Try to build it highlighting your skills and capabilities; stress over the qualification that is more suitable for the job. Elaborate your past experiences and your ability to convince and improvise. Finally adding references(verified) to your resume is going to increase its value.

Name :xyz

E-Mail ID: xxx

Cell No.:0000

Career Objective: (Customer Relation Specialist)

Seeking a challenging position in the leading organization to utilize my skill and ability in the area of organization, this offers me professional growth while being resourceful, innovative and flexible. Providing quality work with zero defects. And be the best person in all aspects of life and profession.

Educational Details:

  • INTERNATIONAL MBA from JARO EDUCATION specialization in Operations
  • M.S. (MARKETING)
  • S.C (COMMERCE)

Summary of Qualities:

  • Strong written and verbal communication skills.
  • Good in presentation, negotiation skills, sales concepts, strategies, and life cycle.
  • Able to discuss product details, conduct presentations & demonstrations.
  • Ability to gather, collate and use data effectively for market research & planning.

Additional Qualifications:

NSE’s Certifications in Financial Markets (NCFM)

  • AMFI-Mutual Fund Module
  • Computer Skills
  • Efficient in MS office 2003, 2007 viz, MS Excel, MS Word and MS PowerPoint.
  • Familiarity with the operating system viz, Windows’98 and XP.

Professional Experience:

  1. Abc CO.

          Designation: Escalation Specialist/Customer Relation Specialist                                                                 Job Profile

  • Working in Nodal/Appellate Department of Vodafone.
  • With Mindset that customer is first.
  • Need to find out the root cause of the problem.
  • Need to solve the query, request, and complaint mostly in favor of clients.
  • Solving customer queries on E-mail
  • Handling all kinds of quires related to SIM & services.
  • Handle customer queries at the front desk for both prepaid and postpaid sales, services and products.
  • Need to sale new postpaid connection.
  • Need to achieve E-recharge, Usb Dongles targets on monthly basis.
  • Maintain Service Quality to meet the benchmark set by the company.
  • Responsible for troubleshooting handset related problems.
  • Need to Retain the Existing customers by offering retain products, plans.

Cashier:

  • Managing local finance and inventories.
  • Handle the daily virtual top up cash transactions.
  • Collecting bill payment from customers. Payment posting of revenue income on daily basis.
  • Maintaining & updating of stock of sim cards, recharge vouchers, handsets, accessories, and receipt books on daily basis.
  • Daily consolidation of cash flows.
  • Managing audits on weekly basis for stock and process.
  • Providing audits to internal audits & external audits.
  • Providing necessary reports to finance team for daily transaction on day to day basis.
  1. ABC Insurance Co. Ltd

                Designation: Senior Customer Relation Specialist              

  • Job Profile
  •   Ensuring that staff are motivated, monitored and measured in line with company

Targets and performance standards. Responsible for making sure that any gaps in

Performance or quality are quickly identified and addressed. Producing accurate

Reports on team performance for senior managers.

Duties

  • Preparing daily workloads for staff & co-coordinating the daily allocation of work.
  • Handling new client enquiries and acting as the face of the business.
  • Dealing with and resolving problems and issues which arise.
  • Mentoring and training up junior and new staff.
  • Arranging & chairing weekly team meetings, focusing on targets & achievements.
  • Implementing new initiatives.
  • Arranging meeting with Existing Client.
  • Handling overall 1500 customer database.
  • Solving the Query, Request, Complaints of Clients.
  • Retaining the client after giving best solution regarding the old then new products.
  • Need to solve all the grievances of customers related to products, services, existing insurance plans, and IRDA escalated complaints.
  • Generate new business after building the relationship.
  • Advice the solutions as per his current as well as Future requirement.
  • Generating Business through Digital Clients.
  • Regular Follow Up.
  1. ABC Communication Pvt. Ltd

              Designation: customer service Executive

Job Profile

  • Handling inbound queries.
  • Solving customer’s problem related to prepaid, postpaid. Mutual Fund
  • Providing necessary troubleshooting for handset related problems.
  • Providing daily updates on the network issues, new offers etc

Personal Details:

  • Date of Birth: 0000
  • Languages Known
    • Marathi, English, HindI
  • Hobbies/ Interest
    • Easily co-up with anyone, making friends.
    • Listening Silent music like Ghazals etc.
  • Traits:
    • Positive Attitude, Punctual, Confident & Enthusiastic.
  • Marital Status : Single

I hereby declare that the above information is true to the best of my knowledge and belief.

Date:

Place:                                                    Yours Faithfully

(XYZ)