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Steward Resume Sample

Steward/Stewardess, Air Host/Hostess or a flight attendant fall under this category. Following resume is a sample of Steward/Stewardess (cabin crew). Their job is to ensure the safety and comfort of the passengers. He/She must be dynamic, fully professional and must have a soft personality. They must be active, decisive and multitasker. The employers usually prefers a multilingual with confident and pleasant persona. How to build a convincing resume? A good resume defines you according to the needs of the employer. It must emphasize your strengths with your capabilities and determination. Below we have given an example of such resume. Customize it according to your particulars. And finally add references of your previous experiences to add to the worth of your resume.

Name         :xyz

Contact #  : 00000

Email         : xxxx

Career Objective(Steward/Stewardess)

To obtain a challenging and responsible position in an organization where I can utilize my capabilities and experiences that would contribute to the growth and success of the organization.

Professional Experience(Steward/Stewardess)

Shaheen Airlines

Designation   : Stewardess (Cabin Crew)

Duration        :  2008 till date

Job Profile

  • Ensure smooth day to day functioning of departures and arrivals for incoming and outgoing flights.
  • Attending a pre-flight briefing, during which we are assigned toour working positions for the upcoming flight.
  • Being informed of flight details, the schedule and be attentive to passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board.
  • Carrying out pre-flight duties, including checking the safety equipment and security checks, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals, drinks and stock are on board.
  • Welcoming passengers on board and directing them to their seats.
  • Informing fliers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.
  • Checking all seat belts and galleys are secure prior to take-off.
  • Making announcements on behalf of the pilot and answering questions during the flight.
  • Serving meals and refreshments.(Steward/Stewardess)
  • Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination.
  • Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.
  • Giving first aid where necessary.
  • Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board.
  • Completing paperwork, including writing a flight report.(Steward/Stewardess)

Other responsibilities:

  • Assisting the Marketing Department with tasks linked to the promotion/events and providing feedback regarding the same.
  • Assisting the Line Manager with various required documentation within the department, such as:
    • Customer Service In-Mall File: Compiled necessary information for the team to assist customers with the right information about various aspects relating to services within the mall, brands, prices & directions, etc.(Steward/Stewardess)
    • CS Manual: Assisted in revamping the Manual for Jet Airways – CS Division.
    • Call Centre IVR Script: Assisted in formulating the IVR Script for the upcoming Call Centre.
    • Reports: Prepared reports as required by the Line Manager pertaining to the relevant events/activities taken place.(Steward/Stewardess)
    • Other Documents: Preparation of documents such as Attendance sheets, Leave Balance sheets, Department Filing Labels and other relevant documents used within the department.

PIA PAKISTAN PVT LTD

Designation   : Air Customer Service

Duration        : 2005 TO 2008

Job Profile

  • Ensure smooth day to day functioning of departures and arrivals for incoming and outgoing flights.
  • Ensure all memos and correspondences are read on a daily basis.
  • Responsible for ensuring positive and efficient handling of all enquiries and incoming calls.
  • Making announcements on arrivals and departures of flights with the flight numbers, destinations and timings.
  • Assist fellow customer service staff.
  • Communicating with the passengers in case of flight delays and handling them accordingly.
  • Reporting Maintenance issues to the respective department for immediate rectification.
  • Ensure positive and on-going communication between Customer Service, retailers, maintenance and security.
  • Issuing boarding passes to the passengers after verification and directing passengers about the boarding procedure along with the check-in details.

PIA PAKISTAN PVT LTD

Designation   : Aircraft Officer

Job Profile

  • Check, organize and verify accuracy of data before it is entered.
  • Ensuring and monitoring timely departures and arrivals for VIPs
  • Coordinating with the Pilots, ground handlers and engineering department to ensure smooth flow.
  • Maintain record of work completed.
  • Provide backup to related position.
  • Ensuring everything for example food and beverages are taken care and tidiness of the aircraft is maintained.
  • Ensuring that the hotel and vehicle is reserved for the VIPs and Pilots on arrival.
  • Ensuring systems are updated on a regular basis.
  • Ensuring physical maintenance and monthly inspection is carried out.
  • Preparing passenger manifest and the boarding passes for the guests and getting it attested at the airport.
  • Arranging vehicle entry passes for the VIPs if required.

Skills & Qualifications Profile

  • Substantial experience and outstanding skills in Customer Service & Sales
  • Quick learner & self-motivated to follow through to the completion of tasks.
  • Working in fast-paced environments with the ability to think quickly & successfully handle difficult clients.
  • Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
  • Ability to meet & exceed the set goals and objectives.
  • Well presented with a positive, proactive and professional approach.

Personal Attributes

  • Target driven and results oriented
  • Dynamic & Self-motivated
  • Bright and Confident carrying a Positive attitude
  • Clear Communicator
  • Friendly and polite
  • Determined to succeed

Academic Qualifications

Graduation Date Discipline Course Institution
Under graduation Pursuing MBA- HR abc University
2006 Successful Completion Travel & Tourism on standard IATA (6months)
2006 Successful Completion B.Sc. gc University
2003 Successful Completion Intermediate Vignan Junior College
2001 Successful Completion High School Nalanda High School

Training/Vocational Courses

Computer Skills

  • MS Office ( Word, Excel Access & PowerPoint)
  • Outlook & Internet knowledge
  • Graphic Designing
    • Adobe Photoshop

Linguistic skills

English

Fluency Level – Excellent (Reading, Written & Spoken)

Telugu

Fluency Level – Excellent (Reading, Written & Spoken)

Urdu

Fluency Level – Excellent (Reading, Written & Spoken)

Punjabi

Fluency Level – Excellent (Reading, Written & Spoken)

Personal Details

Date of Birth            :0000

Marital Status         : Single

Visa Status               : Residence Visa

Notice Period           : None (Can join with immediate effect)

Nationality                : Pakistani

Declaration

I consider myself familiar with IATA, UFTAA and customer management aspects. I hereby declare that the information furnished above is true to the best of my knowledge.

References

Will be furnished upon request.