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Service centre Coordinator Resume Sample

Following resume is for the post of Service Centre Coordinator. A Service Coordinator ensures to serve as a team and also as an individual. His responsibilties varies according to the requirement of the Organization/Company. For this job the employer would demand a friendly-faced, confident and self motivated employee. Good communication skill is an additional quality. Your resume must manifest all those qualities that are demanded by the employer. For this purpose we have build resume sample below. It should help you in making a precise yet convincing resume.

Name: XYZ

Cell No.:000

Email: xxx

Applied For: Service centre Coordinator/Customer Coordinator/Coordinator Manager

Career Profile: (Service centre Coordinator)
My professional approach coupled with my strong work ethic has rewarded me with a successful career to date. The need to negotiate on many levels has seen me develop sound skills in this area which have had a positive impact on many of the projects I’ve worked on from both a financial and non-financial perspective.

I have a strong eye for detail, am quietly confident, ambitious yet approachable and respectful, which are some of the key qualities that make and effective leader. I am a determined individual and who believes in a ‘keep it simple’ style of leadership which ultimately brings out the best in teams and leads to sustainable success.

We all have a unique selling point and mine is my extremely adaptable skill set. Having worked across the management industry, I have developed the basic fundamental skills which can be adapted to any industry.


To use my ability to work in a team environment. I am self motivated and able to work both independently and as a collaborative team member to obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will add to my years of experience that will allow me to grow personally and professionally. .

Service centre Coordinator


  • Organizing the Dubai Service Centre operations and keeping the records up to date.
  • Responsible for day to day functioning of the service centre.
  • Handling all the claims and issues of the Service centre in Tehran and Dubai repair jobs, parts order, claims, parts pricing, warranty claims, DOA claims and offering support to Tehran Service centre.
  • Dealing with customers for repair/service of equipment in Dubai service centre & updating customers on the status of the repair jobs pending
  • Prepare repair estimate in consultation with the service engineers.
  • Getting the customers approval for the repair estimate in order to proceed ahead with the repairs.
  • Arrange the schedule of the Field engineers for Site visit.
  • Tracking of system invoices to consider warranty repair.
  • Maintain inventory of spares, tools, maintenance tools, service and operation manuals in the service centre.
  • Procurement for spares and other consumables required for service centre and for sales in the showroom.
  • Prepare purchase requests and purchase orders for spare parts.
  • Prepare the Order confirmation report and Invoice of a completed job.
  • Keep track of job repair status and update it in the system
  • Keep track of the warranty claims and follow up with supplier/manufacturer
  • Liaison with Sony Professional Service, Sony Gulf FZE, Fujinon, Libec & Sachtler, GMBH service centre on issues, claims & service updates on Third Party Maintenance repairs.

P.I.A. Airlines pvt. Ltd, Pakistan.

Responsibilities Floor Supervisor

  • Supervision, monitoring and review of team activities.
  • Managing and maintaining Quality of Customer Handling for a team of 45 agents.
  • Trained on Mini soft, Sky port, for Check in and Reservation.
  • Guest check in
  • Departure control.
  • Arrival control system.
  • Ramp control.
  • Taking adequate measures to monitor and analyze the performance on all parameters as set by AAI so as to design immediate POA when observed.
  • Secondary ladder point check.
  • X-BIS Screening.
  • Involved in the preparation of daily, monthly and yearly reports.
  • Baggage mishandling trackers.
  • Baggage loading and unloading system.
  • Training loaders for baggage handlings.
  • Handling passenger complaints
  • Auditing and improving CSR compliance to the Quality KRAs and KPIs.

Key Deliverable:

  • AVSEC & Screener Qualified
  • International & Domestic Reservation training in Kingfisher-SABRE
  • DCS Qualified in INDIGO
  • My efforts made my station rank the best pan India for ZERO MHB.

Duty supervisor


  • Maintaining and continuously updating repository of documentation of all policies, procedures and processes.
  • Sales, Telesales and Reservations.
  • Ticketing, Pre flight check, coordinating for frequent flier program /King club.
  • Trained on Sabre, Galileo, and Amadeus for airline reservation and ticketing.
  • Supervision, monitoring and review of team activities.
  • Managing and maintaining Quality of Customer Handling for a team of 30 agents.
  • Involved in the preparation of daily, monthly and yearly reports.
  • Baggage mishandling tracker
  • Handling queries and complaints from walk in Guests, Travel agents and corporate’s.
  • Auditing and improving CSR compliance to the Quality KRAs and KPIs.

ABC Pvt. Ltd, Lahore



  • Organizing interview for candidates in various MNC’s
  • Imparting training to candidates, organizing refresher as per their interview scores.


  • MBA Persuing


  • PG Diploma in Management, 2013


  • PG Diploma in Marketing Management, 2012


  • Bachelors of Business Administration , 2008



  • Packages: MS-Office, Photoshop.
  • Operating Systems: MS Windows (Vista, XP, 2000, 98).
  • One year diploma in computers, Mini soft, Sky port  Amadeus, Galileo,Sabre


  • English Read, Write & Speak,
  • Urdu Read, Write & Speak.
  • Arabic Read,Write.


  • Awarded Service from the Heart Award
  • Best MHB co-coordinator
  • Employee of the month.
  • Employee of the year.
  • Best HR Manager.
  • Best Group Leader.
  • Get 3 bonus a year.