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Customer Relationship Manager Resume Sample

This resume is a sample for the post of Customer Relationship Manager. A good Customer Relationship Manager must possess good skills, ethics and ability to read the nature of the customer. The Customer Relationship Manager post demands friendly behavior i.e. soft spoken, of helping nature, and must have an easy and flowing command on English language because English is an international language in the entire world where all the discussions or business meetings and matters, written and verbal, are done in English language. A Customer Relationship Officer deals with all customers and helps to resolve their problems with accurate guidance. Mostly Customer Relationship Officer (C.R.O.) works as a Front Desk Officer. Now how you can construct a good resume for this post? we have given below a resume sample to help you build a well-balanced and convincing resume. In this sample we have provided all the necessary details of applicant and all the experiences and key skills which is necessary for this post. And finally adding references and credits to your resume definitely adds to the credibility of your resume.


Customer Relationship Manager Resume Sample


Name: XYZ                            

Contact: 00000

E-Mail: xxxxx

Skype ID :abc

Career Objective: ( For Customer Relationship Manager)

To be part of an eminent organization that provides a professional working environment favorable for personal and professional development gives value to its human resources and rewards its employees based on their performance.

Professional Experience:

Customer Relationship Manager              Mobilink Pakistan                               

Worked in “Abacus Consulting” for 4 year (2009-2013) as “C.R.O” (Customer Relationship Officer). For Moblink Project 945. Work experience includes;

  • Dealing with customers calling inbound.
  • Provides accurate information to public and internal clients in a clear, courteous and professional manner.
  • Managed difficult or emotional customer situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments.
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification, Responds well to questions of clients.
  • Managing team, Breaks, Service level, Different Issues
  • Adjustments, Attendance
  • Randomly ask queries
  • Have used FCA, AVAYA, Magic Stream, ADT, CRISS.

Customer Relationship Manager Agri Nishat Dairy (PVT) LTD         

I have worked as Assistant Manager Agri at Nishat Dairy in PAKISTAN. Work experience included;

  • Purchasing of Cotton seed from cotton Industry and arrange logistics on the behalf of company and compile the documents.
  • Arrange, train & manage the labor to prevent all the fodder from fungus or damages and make arrangements for their wages or salaries with Account department.
  • Giving input, idea and information which are positive to promote the progress of our department and also maximize the profit of company by controlling the departmental cast.
  • Procure the silage for 5000 Animals on the behalf of Nishat Dairy and stack them in the bunkers to prevent from damages
  • To make first visit, follow up visits and final visits to assigned leading farmers in the city and outstations for the promotion of Nishat Dairy &incentives offers to our price less farmers & contractors on the behalf of company.
  • Procure the Hay (Dry Fodder) for animals in the form of bales and stacking it under the sheds
  • Develop area of 400 Acers (approx.) near the farm for Maize by giving the incentives to the farmers on the behalf of company
  • Sale of culled animals to different buyers & butchers.
  • Selling of male calf on the behalf of company
  • Always remain in the contact with other departments specially Finance Department, Admin Department Feeding Department to make the process of Supply Chain better and make possible to run the things smoothly.
  • Make the arrangements for departmental Audit.
  • Always keep eye on the stock physically and through software.
  • Make a daily report and keep in touch with higher management by sending that report to them.

Professional Skills:

  • Excellent interpersonal, communication skills and practitioner of team player approach.
  • Ability to plan, organize and reliably complete projects with minimal or no supervision.
  • Having ability to work under pressure, meet tight deadlines and believe in knowledge sharing and teamwork.

Professional Qualification:

Masters In Business Administration                        (Agri Business) 2010-14 The University Of Management & Technology
B.Com 2008 University of the Punjab

Computer Skills:

Six months computer diploma in (MS Word, Excel, Power Point, and Access& Internet Applications) combined with Computer Graphics.

Personal Profile:

Father Name               :          Sher Khan

Date of Birth               :           10th Jan., 1985

Nationality                  :           PAKISTANI

Religion                       :           Muslim

Address                      :              abc

Languages:

  • Native Urdu, Punjabi.
  • Good proficiency in reading, writing and speaking English.
  • Read Arabic& speak a bit.
  • Speak Hindi.

References:Reference will be furnished on demand.