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Floor Supervisor Resume Sample

This resume is a sample for the post of Floor Supervisor. A Floor Supervisor’s job varies according to the need of the employer. Mainly A Floor Supervisor is responsible for managing and maintaining quality of customer handling, and controlling and supervising his co workers. The resume for this job needs to be as precise. The employer would want to hire an employee with some experience although new and small companies would not mind hire fresh employee with some early training. Your resume must show your passion and uncompromising nature towards your job. It must entail your future plans and expectations. Finally add some references/rewards/credits from your previous experiences. It is definite among otherworldly going to distinguish your resume among others.

Name      : XYZ
Contact No:   0000000
Email       : xxx

Objective:(Floor Supervisor Resume)

To use my ability to work in a team environment. I am self motivated and able to work both independently and as a collaborative team member to obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will add to my years of experience that will allow me to grow personally and professionally.

P.I.A. Airlines pvt. Ltd, Pakistan.

 Floor Supervisor

  • Supervision, monitoring and review of team activities.
  • Managing and maintaining Quality of Customer Handling for a team of 45 agents.
  • Trained on Mini soft, Sky port, for Check in and Reservation.
  • Guest check in
  • Departure control.
  • Arrival control system.
  • Ramp control.
  • Taking adequate measures to monitor and analyze the performance on all parameters as set by AAI so as to design immediate POA when observed.
  • Secondary ladder point check.
  • X-BIS Screening.
  • Involved in the preparation of daily, monthly and yearly reports.
  • Baggage mishandling trackers.
  • Baggage loading and unloading system.
  • Training loaders for baggage handlings.
  • Handling passenger complaints
  • Auditing and improving CSR compliance to the Quality KRAs and KPIs.

Service Centre Coordinator

  • Organizing the Dubai Service Centre operations and keeping the records up to date.
  • Responsible for day to day functioning of the service centre.
  • Handling all the claims and issues of the Service centre in Tehran and Dubai repair jobs, parts order, claims, parts pricing, warranty claims, DOA claims and offering support to Tehran Service centre.
  • Dealing with customers for repair/service of equipment in Dubai service centre & updating customers on the status of the repair jobs pending
  • Prepare repair estimate in consultation with the service engineers.
  • Getting the customers approval for the repair estimate in order to proceed ahead with the repairs.
  • Arrange the schedule of the Field engineers for Site visit.
  • Tracking of system invoices to consider warranty repair.
  • Maintain inventory of spares, tools, maintenance tools, service and operation manuals in the service centre.
  • Procurement for spares and other consumables required for service centre and for sales in the showroom.
  • Prepare purchase requests and purchase orders for spare parts.
  • Prepare the Order confirmation report and Invoice of a completed job.
  • Keep track of job repair status and update it in the system
  • Keep track of the warranty claims and follow up with supplier/manufacturer
  • Liaison with Sony Professional Service, Sony Gulf FZE, Fujinon, Libec & Sachtler, GMBH service centre on issues, claims & service updates on Third Party Maintenance repairs.

Key Deliverable:

  • AVSEC & Screener Qualified
  • International & Domestic Reservation training in Kingfisher-SABRE
  • DCS Qualified in INDIGO
  • My efforts made my station rank the best pan India for ZERO MHB.

Duty supervisor

Responsibilities:

  • Maintaining and continuously updating repository of documentation of all policies, procedures and processes.
  • Sales, Telesales and Reservations.
  • Ticketing, Pre flight check, coordinating for frequent flier program /King club.
  • Trained on Sabre, Galileo, and Amadeus for airline reservation and ticketing.
  • Supervision, monitoring and review of team activities.
  • Managing and maintaining Quality of Customer Handling for a team of 30 agents.
  • Involved in the preparation of daily, monthly and yearly reports.
  • Baggage mishandling tracker
  • Handling queries and complaints from walk in Guests, Travel agents and corporate’s.
  • Auditing and improving CSR compliance to the Quality KRAs and KPIs.

QUALIFICATION:(Floor Supervisor Resume)

  • MBA Persuing

ALLMA IQBAL Open University, ISLAMABAD.

TECHNICAL QUALIFICATION:

  • Packages: MS-Office, Photoshop.
  • Operating Systems: MS Windows (Vista, XP, 2000, 98).
  • One year diploma in computers, Mini soft, Sky port  Amadeus, Galileo,Sabre

LANGUAGES:

  • English Read, Write & Speak,
  • Urdu Read, Write & Speak.

AWARDS & PROMOTIONS:

  • Awarded Service from the Heart Award
  • Best MHB co-coordinator
  • Employee of the month.
  • Employee of the year.
  • Best HR Manager.
  • Best Group Leader.
  • Get 3 bonus a year.