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Customer Relation Specialist Resume Sample

This sample resume is for the post of Customer Relation Specialist. A company interacts, introduces and and communicates through his Customer Relation Specialist. It is a social job of its nature. For this job the employer or the recruiter would want an applicant efficient in dealing with people and their psychology. The resume is the most important step in getting a job. It acts like a first intro before the employer. Try to build it highlighting your skills and capabilities; stress over the qualification that is more suitable for the job. Elaborate your past experiences and your ability to convince and improvise. Finally adding references(verified) to your resume is going to increase its value.

Name :xyz

E-Mail ID: xxx

Cell No.:0000

Career Objective: (Customer Relation Specialist)

Seeking a challenging position in the leading organization to utilize my skill and ability in the area of organization, this offers me professional growth while being resourceful, innovative and flexible. Providing quality work with zero defects. And be the best person in all aspects of life and profession.

Educational Details:

  • INTERNATIONAL MBA from JARO EDUCATION specialization in Operations
  • M.S. (MARKETING)
  • S.C (COMMERCE)

Summary of Qualities:

  • Strong written and verbal communication skills.
  • Good in presentation, negotiation skills, sales concepts, strategies, and life cycle.
  • Able to discuss product details, conduct presentations & demonstrations.
  • Ability to gather, collate and use data effectively for market research & planning.

Additional Qualifications:

NSE’s Certifications in Financial Markets (NCFM)

  • AMFI-Mutual Fund Module
  • Computer Skills
  • Efficient in MS office 2003, 2007 viz, MS Excel, MS Word and MS PowerPoint.
  • Familiarity with the operating system viz, Windows’98 and XP.

Professional Experience:

  1. Abc CO.

          Designation: Escalation Specialist/Customer Relation Specialist                                                                 Job Profile

  • Working in Nodal/Appellate Department of Vodafone.
  • With Mindset that customer is first.
  • Need to find out the root cause of the problem.
  • Need to solve the query, request, and complaint mostly in favor of clients.
  • Solving customer queries on E-mail
  • Handling all kinds of quires related to SIM & services.
  • Handle customer queries at the front desk for both prepaid and postpaid sales, services and products.
  • Need to sale new postpaid connection.
  • Need to achieve E-recharge, Usb Dongles targets on monthly basis.
  • Maintain Service Quality to meet the benchmark set by the company.
  • Responsible for troubleshooting handset related problems.
  • Need to Retain the Existing customers by offering retain products, plans.

Cashier:

  • Managing local finance and inventories.
  • Handle the daily virtual top up cash transactions.
  • Collecting bill payment from customers. Payment posting of revenue income on daily basis.
  • Maintaining & updating of stock of sim cards, recharge vouchers, handsets, accessories, and receipt books on daily basis.
  • Daily consolidation of cash flows.
  • Managing audits on weekly basis for stock and process.
  • Providing audits to internal audits & external audits.
  • Providing necessary reports to finance team for daily transaction on day to day basis.
  1. ABC Insurance Co. Ltd

                Designation: Senior Customer Relation Specialist              

  • Job Profile
  •   Ensuring that staff are motivated, monitored and measured in line with company

Targets and performance standards. Responsible for making sure that any gaps in

Performance or quality are quickly identified and addressed. Producing accurate

Reports on team performance for senior managers.

Duties

  • Preparing daily workloads for staff & co-coordinating the daily allocation of work.
  • Handling new client enquiries and acting as the face of the business.
  • Dealing with and resolving problems and issues which arise.
  • Mentoring and training up junior and new staff.
  • Arranging & chairing weekly team meetings, focusing on targets & achievements.
  • Implementing new initiatives.
  • Arranging meeting with Existing Client.
  • Handling overall 1500 customer database.
  • Solving the Query, Request, Complaints of Clients.
  • Retaining the client after giving best solution regarding the old then new products.
  • Need to solve all the grievances of customers related to products, services, existing insurance plans, and IRDA escalated complaints.
  • Generate new business after building the relationship.
  • Advice the solutions as per his current as well as Future requirement.
  • Generating Business through Digital Clients.
  • Regular Follow Up.
  1. ABC Communication Pvt. Ltd

              Designation: customer service Executive

Job Profile

  • Handling inbound queries.
  • Solving customer’s problem related to prepaid, postpaid. Mutual Fund
  • Providing necessary troubleshooting for handset related problems.
  • Providing daily updates on the network issues, new offers etc

Personal Details:

  • Date of Birth: 0000
  • Languages Known
    • Marathi, English, HindI
  • Hobbies/ Interest
    • Easily co-up with anyone, making friends.
    • Listening Silent music like Ghazals etc.
  • Traits:
    • Positive Attitude, Punctual, Confident & Enthusiastic.
  • Marital Status : Single

I hereby declare that the above information is true to the best of my knowledge and belief.

Date:

Place:                                                    Yours Faithfully

(XYZ)