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Telephone Operator Resume Sample

A Telephone operator is the most important worker for any Calling Agency/Company. He demonstrate the temper of the company. The employer would want to hire a person who has a very calm, contained and improvising personality. You are required with quality communication skills, multilingual with a strong leadership property to manage and motivate the staff working under you. See related Customer Care Representative Resume Sample, Customer Attendant Resume Sample. This resume is a sample for the post of Call Center. We have prepared this resume keeping all the essential points in mind. The points are arranged in specific order to draw maximum attention of the employer towards your strength. Make sure to add verified data into your resume. Give a few valid references for it in spite of a lot unknown ones. And finally… best of luck!

Name:

Contact No. 

E-Mail: 

Objective:

Aspiring for career enriching assignment as a Telephone operator / Gate Operator assistant preferably into a Hospitality,Hotel,Bank Industry.

Location Preference: Any Arabic State.

Applied For: Telephone Operator/ Hotel Front Desk Operator/ Call Centre Operator 

 PROFESSIONAL SUMMARY:

  • A goal-driven, service-oriented professional with 4 years of relevant experience in Telephone Operator/ Housekeeping assistance
  • Fair understanding of Telephonic communication , Hotel Front desk dealing, First aid and rapid response to the customer request.
  • Possess excellent interpersonal, communication and organizational skills with ability in team management and customer relationship management.

 EDUCATION:

 August 2009– 2013: University of Cape Coast, Cape Coast, Ghana.

Bachelor of Education in Art

Some courses offered

  • Religious experience of humankind.
  • The quest for meaning in life.
  • Communicative skills.
  • Call centre Training.
  • Information Retrieval.
  • Introduction to anthropology of religion.
  • Roots of Islamic civilization.
  • African traditional religion .
  • Introduction to Arabic.
  • Guidance and counselling.
  • Islamic civilization in west Africa.
  • History of new testament.
  • Gender and development.
  • Educational Psychology.
  • Psychology of human.
  • growth and development.
  • Introduction to HIV and AIDS studies.
  • Images of Africa in African dispense.

 DECEMBER,2012: RLG Institute of technology

Intensive course in Microsoft office,internet and computer fundamentals.

 DECEMBER ,2012:  Coalition of domestic election observers

Constituency supervisor for codeo in 2012 election

 2000- 2003:   Ahmadiyya missionary Training College, saltpond, Ghana.

Diploma in Theology

Courses offered

  • Holy Quran.
  • Communication.
  • Islamic literature.
  • Arabic language.
  • Islamic history.

1996-1998: T.I.Ahmaiyya Secondary School, Potsin, Ghana.

Senior Secondary School Certificate(science)

 PROFESSIONAL/ WORK EXPERIENCE

 2013-2015:Telephone Operator UAE.

2011-2012:Gate Time Keeper/House Security ,Dean of Student ,University of Cape Coast,Ghan.

 2010-2011:Global Communication call Center Personnel,Cape Coast,Ghana.

 2006-2009: Royal Hotel, Nyankumasi Ahenkro, Guest Attendant.

2003-2006:AhmadiyyaMuslim Mission,TwifoPraso,Ghana 

RELEVANT VOLUNTEER EXPERIENCE:

Training in call centre Ghana for 6 month.

 March-August 2013: Rlg Institute Of Technology

Six months training in mobile phone software and hardware and basic electronics

Two months intensive computer software,hardware and networking.

2009-2013: University Of Cape Coast

  • Deputy school Imam and Phone Operator.
  • Regional Islamic education secretary-Ahmadinejad mission
  • Regional financial secretary-central region

March, 2008: Africa Youth Alliance:

Ra-portage and awareness creation about adolescent reproductive health in the various communities

Community survey.

December,2006- 2007

Working as a volunteer in the northern part of the country to impart islamic knowledge to them(tarbiyyat)

PERSONAL SNIPPETS:

Date of Birth:             0000

Language(s) Spoken:  English

Nationality:                Ghana

Passport Number:      0000

Visa Status:                Citizen

Driving License No:   Ghana driving license holder

Marital Status:            Single

REFERENCES:

Based on request.

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Computer Network Technician Resume Sample

new-featureThis era is of technology, networking is the backbone of almost every society.  we have apps for almost everything and they have made marvelous changes to our daily life. Same is the case for any industry, to help them have a thorough insight of all the projects going on Computer Network Technician prepares such programs/software that are in accordance with their demands and facilitates both the makers and the customers. The job requires tiniest bit of attention, sole dedication and somber sense of responsibility to carry out all the sensitive and risky tasks. This post is a sample for the post of Computer Network Technician.

Name: xyz

Dubai :0000                                                                                                                                       

E-Mail :xxxxx

-Incident management

-Cisco Voip -QMS Documentation

-Process Improvement

-Network Switching & Routing

-SLA Management

-Building Network Infrastructure for deploying Cisco VOIP

Worked  as a Computer Network Technician .

A result-oriented Team Player expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance. Proven skills for planning, analyzing, sizing, and optimizing capacity to satisfy demand in a timely manner. Demonstrated excellence in Incident management , RCA Function & Problem management ,overall quality management ,making while implementing quality mechanisms to deliver the desired output. Expertise in handling voice &blended portfolios for US &UK clients. Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis resource management.

Domain Knowledge:, RCA Function & tools, Problem management, Incident Management , Preparing Network Infrastructure for deploying Cisco VOIP, TFTP, DHCP, CDP, Configuring T1, E1, FXS, FXO Ports, ISDN, Gateways H323 / MGCP, Call signaling SIP / SCCP, SRST , Basic Switching and Routing & Voicemail Unity Connection / CUE

 Business Skills:

  • Implementing systems, migrating systems to upgraded versions to achieve maximum efficiency in various operation, spearheading process improvement initiatives.
  • Hand on experience with RCA functions & Tools
  • Hand on experience with RCA and incident management
  • Specialized in Cisco Call Manager, Voice Gateways, Unity Connection & have the ability to work well with a team in a fast paced, constantly changing environment.
  • Trained on Microsoft Lync 2010 Implementation and administration.
  • Soft skill in Excel, PPT, Word
  • Achieving & driving the targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.
  • Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
  • Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes.
  • Troubleshooting quality of Voice Issues
  • Troubleshooting High Availability Features

Career Scan:

ABC Technology Solutions (Pvt) Ltd                                    

Key Responsibilities:

  • Taking complete ownership of the incidents and SPOC(single point of contact) for the client till the incident get fixed.
  • Worked on major incidents on basis of impact and priority.
  • Ensure continuous communication & co-ordination with client and Resolver Group if required.
  • Drives productivity in co-ordination with service lines
  • As Level 1 Support, I’m responsible for the all incident related cases as well as preliminary investigations of problem tickets.
  • Interacting with customer to understand the requirements
  • Allowing customers to maintain complete visibility and control of their network through a secure, customer Web portal that provides a real-time and historical view of their network status.
  • As Level 1 Support, I’m responsible for the all incident related cases as well as preliminary investigations of problem tickets. Performed Quality audits for the open and closed incident created by team.
  • Worked with service request and also Ensure continuous communication & co-ordination with client in the event of SEV 2 and SEV 3.
  • Ensure positive client satisfaction and client relationship is maintained for service delivery.
  • Deliver on service commitments and participate in account plan / strategy.
  • Learning reporting to pull the floor stats such as AHT , ATT, CSAT…etc in MS EXCELL and symphony.
  • Worked on incidents/Tickets using Service Now and Manage now ticketing tools.
  • Ensure SLA / SLO attainment as agreed in SOW

Education, Training & Certification:

  • ITIL Service Operations
  • ITIL V3 Foundation
  • CCNA ( R&S )
  • CCNA Voice ( Pursuing )
  • Bachelor of Engineering in Electronics and Communication Engineering with 73% from C. Abdul Hakeem College of Engineering and Technology affiliated to Anna University, Chennai, – Tamil Nadu
  • HSE with 66% from Govt. Muslim Hr. Sec. School,Vellore-632001- Tamil Nadu
  • SSLC with 71% from Govt. Muslim Hr. Sec. School,Vellore-632001- Tamil Nadu

 Domain Knowledge/ Skill Set:

  • Using RCA Methodologies/Function for process improvement
  • Data Analysis using MS Excel.
  • Creating & updating Standard Operating Procedures.
  • Customer Handling Skills trained.

 Technical Skills/ Skill Set:

  • Platforms –  Window-XP, Window 98, win7,win Vista, MAC,
  • Cisco Voip – Cisco Call Manager, Voice Gateways, Unity Connection, TFTP, DHCP, CDP,FTP , Configuring T1, E1, FXS, FXO Ports, ISDN,

Gateways H323 / MGCP, Call signaling SIP / SCCP, SRST , Basic Switching and Routing & Voicemail Unity Connection / CUE

  • Application – MS office 2003, 2007,2010 , MS word & MS Excel, Opera, Salesforce, Servicenow

 Personal Dossier:

Email  xxxx
Mobile :  00000
Nationality :  Indian
Date of Birth :  000000
Passport No :  000000

Declaration: I hereby declare that all the details furnished above are true to my knowledge.

Telecommunication Maintenance Engineer Resume Sample

This resume is a sample for the post of Telecommunication Maintenance Engineer. An Telecommunication Maintenance Engineer deals with electronics and electric ornaments. Modern world is a tech world. Everything is related to technology in one way or the other. A Telecommunication Maintenance Engineer is an example of this. His expertise corelates the talent of electronics with telecommunication. A resume Telecommunication Maintenance Engineer is the most important thing for you before coming face to face to an employer. It must be build in a very careful manner. Below is given an example of such a resume to help you create an impressive and convincing resume. Finally adding verified references and images(if any) of your previous experiences is definitely going to increase the worth of your resume.

Name: xyz

Post Box: 000

Contact No: 000

Email ID : xxxx

  Career Objectives:(Telecommunication Maintenance Engineer)

To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization

Educational Qualifications :(Telecom Cum Electric Engineer)

Bachelor Degree – B. E (Electrical and Electronics Engineering).

Diploma Degree –Diploma in Computer Application (D.C.A).

Electrical Maintenance Management.

Experience;(Telecommunication Maintenance Engineer)

  1. PAKISTAN Telecom Communication(P.T.C.L.)

Position      : Telecommunication Maintenance Engineer

Telecommunication Maintenance Engineer:

  • Managing Electrical supply and maintenance operations in GSM field and Telecom Exchange field.
  • Rectify the problem of Electrical panel and preventive maintenance routine (Ex. Phase sequence changing, Over voltage production burn, High voltage problem, Main contactor fault, etc..,).
  • Ensuring the surveillance monitors are observed at all times.
  • Monitoring and controlling all sally port doors that enters into the secured area of the facility. Also, monitoring and controlling all of the sally port doors in the housing units.

Core experience of Telecom Engineer:

  • May have to visit sites when needed to solve problems regarding communicating devices on power issues.
  • Will have to inspect and service telecommunication devices in frequent interval of time.
  • Engineers will also have to design and create devices for telecommunication systems and cooperate with the team members.
  • Develop and write procedures for installation, use, and troubleshooting of communications hardware and software.
  1. CONSIM Info Pvt. Ltd-Property Consultant Management

Year         : 2011  April to 2012  March,

Position    : Executive Customer Service.

Core experience of Executive Customer Service:

  • Represents the president by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions.
  • Publishes the corporate newsletter by gathering information; preparing and editing articles.
  • Make consistent decisions by advising them of historical precedents; serving as liaison between them and the president.
  • Completes projects and special assignments by establishing objectives; determining priorities; managing time.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Computer Skills

  • Key Skills :   MS-office.
  • Typing Speed  :   38(WPM)
  • Advance Kills :  Server maintenance  for large number of computers

Strength

  • Leadership Quality with planning in professional manner
  • Good listener
  • Honesty and Sincerity
  • Punctuality with well designed planning manner

Personal Information

Date of birth                       :   0000

Gender                                :   Male.

Marital Status                       :   Single.

Nationality                            :  pakistani.

Passport No                          :   00000

Address                                :    0000,

Abu Dhabi, UAE

Language known                  : Arabic, English, Urdu

Telecom Engineer Resume Sample

This resume is a sample for the post of Telecom Engineer. A Telecommunication or Telecom Engineer is a discipline that combines Electric Engineering with telecommunication to bring about progress and development in telecommunication. Today’s world is a tech world. Everything is related to technology in one way or the other. A Telecom Engineer is an example of this.

How a resume must be built for this post? A resume is the most important thing for you before coming face to face to an employer. It must be build in a very careful and precise manner. Below is given an example of such a resume to help you create an impressive and convincing resume. Finally adding verified references and images(if any) of your previous experiences is definitely going to increase the worth of your resume.

Name: XYZ

Post Box: 5820

Abu Dhabi-UAE

Contact No:0000000

Email ID :XXXXXXX

  Career Objectives

  1. To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.
  2. To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.
  3. To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization.
  4. To make a sound position in corporate world and work enthusiastically in team to achieve goal of the                 organization/MNC with devotion and hard work.

Educational Qualifications

Bachelor Degree – B. E (Electrical and Electronics Engineering) from 2007-2011

Diploma Degree –Diploma in Computer Application (DCA) from 2004-2005

Diploma Degree –Desk Top Publishing (DTP) from 2006-2007

Electrical Maintenance Management from 2008-2009

Experience  

  1. Saudi Telecom Communication(STC)

Year           : 2012 to 2014.

Position      : Electrical/Telecom Engineer

 Core Experience of Electrical DC/AC and HVAC  Maintenance:

  • Managing Electrical supply and maintenance operations in GSM field and Telecom Exchange field.
  • Rectify the problem of Electrical panel and preventive maintenance routine (Ex. Phase sequence changing, Over voltage production burn, High voltage problem, Main contactor fault, etc..,).
  • Ensuring the surveillance monitors are observed at all times.
  • Monitoring and controlling all sally port doors that enters into the secured area of the facility. Also, monitoring and controlling all of the sally port doors in the housing units.

Core experience of Telecom Engineer:

  • May have to visit sites when needed to solve problems regarding communicating devices on power issues.
  • Will have to inspect and service telecommunication devices in frequent interval of time.
  • Engineers will also have to design and create devices for telecommunication systems and cooperate with the team members.
  • Develop and write procedures for installation, use, and troubleshooting of communications hardware and software.
  1. CONSIM Info Pvt. Ltd-Property Consultant Management

Year         : 2011 April to 2012 March,

Position    : Executive Customer Service.

Core experience of Executive Customer Service:

  • Represents the president by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions.
  • Publishes the corporate newsletter by gathering information; preparing and editing articles.
  • Make consistent decisions by advising them of historical precedents; serving as liaison between them and the president.
  • Completes projects and special assignments by establishing objectives; determining priorities; managing time.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Area of Interest

  • Specialization in managing Stock and Adjustment Operations.
  • System Operations at senior level contribution
  • Document control and Server Management.

Computer Skills

  • Key Skills :   MS-office, DOS,Unix,Linux,C,C++,JAVA,Windows 7,Windows 8, Windows OS
  • Typing Speed  :   46(WPM)
  • Advance Kills :  Server maintenance  for large number of computers

Strength

  • Leadership Quality with planning in professional manner
  • Good listener
  • Honesty and Sincerity
  • Punctuality with well designed planning manner

Personal Information

Date of birth                       :   23 Jan. 1988.

Gender                                  :   Male.

Marital Status                       :   Single.

Nationality                            :   Indian.

Passport No                          :   00000

Address                                :    Post Box: 5820,

Abu Dhabi, UAE

Language known                : Arabic, English, Hindi, Urdu and Tamil

Declaration

I hereby declare that the above furnished details are true to the best of my knowledge.                                                                                                                                                                         Sincerely,                                                                       Reference:

  1. Mohammed Riyaz                       2.Mohammed Faizel

Senior Power Engineer                          IT Support Engineer

ETA power Project                                 Bin Hamoodah Group of companies

Telecom Cum Electric Engineer Resume Sample

This resume is a sample for the post of Telecom Cum Electric Engineer. An electronic engineer deals with electronics and electric ornaments. Modern world is a tech world. Everything is related to technology in one way or the other. A Telecom cum Electric Engineer is an example of this. His expertise corelates the talent of electronics with telecommunication. A resume is the most important thing for you before coming face to face to an employer. It must be build in a very careful manner. Below is given an example of such a resume to help you create an impressive and convincing resume. Finally adding verified references and images(if any) of your previous experiences is definitely going to increase the worth of your resume.

Name: xyz

Post Box: 000

Abu Dhabi-UAE

Contact No: 0000

Email ID : xxxx

  Career Objectives:(Telecom Cum Electric Engineer)

  1. To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.
  2. To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.
  3. To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization

5. To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization/MNC with devotion and hard work.

Educational Qualifications :(Telecom Cum Electric Engineer)

Bachelor Degree – B. E (Electrical and Electronics Engineering).

Diploma Degree –Diploma in Computer Application (DCA).

Diploma Degree –Desk Top Publishing (DTP).

Electrical Maintenance Management.

Experience;(Telecom Cum Electric Engineer)

  1. Saudi Telecom Communication(STC)

Year           : 2012 to 2014.

Position      : Electrical/Telecom Engineer

 Core Experience of Electrical DC/AC and HVAC  Maintenance:

  • Managing Electrical supply and maintenance operations in GSM field and Telecom Exchange field.
  • Rectify the problem of Electrical panel and preventive maintenance routine (Ex. Phase sequence changing, Over voltage production burn, High voltage problem, Main contactor fault, etc..,).
  • Ensuring the surveillance monitors are observed at all times.
  • Monitoring and controlling all sally port doors that enters into the secured area of the facility. Also, monitoring and controlling all of the sally port doors in the housing units.

Core experience of Telecom Engineer:

  • May have to visit sites when needed to solve problems regarding communicating devices on power issues.
  • Will have to inspect and service telecommunication devices in frequent interval of time.
  • Engineers will also have to design and create devices for telecommunication systems and cooperate with the team members.
  • Develop and write procedures for installation, use, and troubleshooting of communications hardware and software.
  1. CONSIM Info Pvt. Ltd-Property Consultant Management

Year         : 2011 April to 2012 March,

Position    : Executive Customer Service.

Core experience of Executive Customer Service:

  • Represents the president by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions.
  • Publishes the corporate newsletter by gathering information; preparing and editing articles.
  • Make consistent decisions by advising them of historical precedents; serving as liaison between them and the president.
  • Completes projects and special assignments by establishing objectives; determining priorities; managing time.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Area of Interest

  • Specialization in managing Stock and Adjustment Operations.
  • System Operations at senior level contribution
  • Document control and Server Management.

Computer Skills

  • Key Skills :   MS-office, DOS,Unix,Linux,C,C++,JAVA,Windows 7,Windows 8, Windows OS
  • Typing Speed  :   46(WPM)
  • Advance Kills :  Server maintenance  for large number of computers

Strength

  • Leadership Quality with planning in professional manner
  • Good listener
  • Honesty and Sincerity
  • Punctuality with well designed planning manner

Personal Information

Date of birth                       :   0000

Gender                                :   Male.

Marital Status                       :   Single.

Nationality                            :   Indian.

Passport No                          :   00000

Address                                :    0000,

Abu Dhabi, UAE

Language known                  : Arabic, English, Hindi, Urdu and Tamil

Declaration;

I hereby declare that the above furnished details are true to the best of my knowledge.                                                                                                                                                                                                                                                                            Reference: