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Head of Customer Services Resume Sample

This resume is for the post of Head of Customer Services. The Basic functionality of Head of Customer Services is to ensure absolute satisfaction of the customer before, during and after the purchase or a service. As a Head of Customer Services or a deputy you are required to make sure that your customer is satisfied and your co workers are as much dedicated and passionate as the job demands. A Head of Customer Services resume is the initial step of presenting yourself before the employer. It must be concise and predictable. Do add some previous experiences showing your efficiency in dealing with public and your efficacy in convincing them(Head of Customer Services). Furthermore we have devised a sample (Head of Customer Services) for you to help you put your strength forward and make your resume prominent.

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Head of Customer Services Resume Sample


Name: XYZ

Head customer services (patient)

Services Department, Administration

Applied For:Head of Customer Services/Customer Services Representative

  Profile

(Head of Customer Services/Customer Services Representative )

Procurement, Reception

Qualified and result oriented professional with Experience in administration,

customer (patient) Services department, procurement, Reception (Customer Services) with good communication,

, interpersonal, presentation and coordination Skills.

 Personality

A dedicated team player .who can bring to your Business additional profession, passion,

Productive ideas, enthusiasm and out of The box thinking packed with practical work Experience .Also a trustworthy, colleague Capable of dealing with constant challenges And leading change.

Qualification

Master in Business Administration (MBA)

Gomal University D I Khan Pakistan

Bachelor of Arts (Graduation)

Punjab University Lahore Pakistan

Intermediate in computer Sciences (HSSC)

FBISE Islamabad Pakistan

Metric in Sciences (SSC)

FBISE Islamabad Pakistan

  E x p e r i e n c e

Head of Customer Services/Customer Services Representative        

Ali Medical Centre Islamabad Pakistan

Responsibilities:

  • Helping to build good customer relations
  • Supervise more than 200 employees including Receptionist, technical ,drivers ,cafe staff
  • Recruiting staff and doing appraisals
  • Arranging staff meetings
  • Training and development
  • Handling complaints and queries (from customer and staff)
  • Helping to develop a customer services policy for an entire organization (OPD,IPD)
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Collection of feedback of every customer (patient)
  • Analysis statically of feedback forms and follows up
  • Daily, weekly, monthly and annually report to CEO and Chairman
  • Maintain Daily visit sheet room to room and entire organization and report to CEO and Chairman
  • Being involve in staff hiring and appraisals
  • Meeting with CEO, Chairman and other mangers to discuss possible improvements to customer services
  • Developing customer services procedures, policies and standards for organization and department
  • Supervise directly and or through subordinate ,clerical and lower level technical employees
  • Supervise the drivers and transportation and maintain the transport
  • Arrangement of internal and external meetings with new contractors to make the organization cost effective
  • Maintain daily attendance manually and electronically of subordinates

Additionally performed job as procurement (purchasing) officer

  • Purchasing all goods and services for organization
  • Contracts with new vendors and arranging meetings
  • Preparation Purchase Request (PRF) Form and approval from higher authorities like CEO and Chairman
  • Preparation of purchase Order and Good Receiving Note (GRN)
  • Comparison of Quality and rates of Vendors
  • Maintain complete update purchasing records and pricing in the system
  • Schedule market visit and conduct competitor survey
  • Handling and monitoring of claims to vendors for defective ,shortage, missing parts
  • Plan and manage inventory levels of materials of products
  • Collection of Quotations and comparison, discussion with CEO and Chairman and finalize.

Excel Labs

Customer Services Representative

Responsibilities:

  • Provide general and administrative support
  • Receive and sort mail and deliveries
  • Prepare correspondence and documents
  • Maintain petty cash
  • Control Inventory and relevant to reception area
  • Answer telephone ,screen and direct calls
  • Provide information to callers
  • Greet persons
  • Tidy and maintain the reception area
  • Maintain proper data of patients (customers)
  • Monitor and maintain office equipments
  • Timely Reports provided to customers
  • Maintain daily visit sheet of customers
      IT  Skills
  • One year Diploma in computer software’s Including Office Automation & outlook.
  • Short computer course
  • Typing speed 30 wpm
Languages
  • English    .  Urdu
Personal Information

Name:                                           xyz

Father Name:                              xyz

Passport No:                                0000

Date of Birth:                              17-07-1986

Current Residency                      pak

Visa Status                                 Visit Visa

Nationality                                 Pakistani

Religion:                                       Islam

Marital Status:                             Single

Phone:                                          0000

E-mile:                                           xxxx

Postal address:                            abc

 Reference

Furnished promptly upon request with supporting documents

Quality Assurance Engineer Resume Sample

The most important thing for a successful business is the quality of the product and even more important is the assurance of the maintained and improved quality of the product for a long period of time or for assigned contract time. The following resume sample is for the post of Quality Assurance Engineer. A Quality Assurance Engineer is the trademark for a company due to whom the customer pose there trust on the company and make investments (See also Quality Compliance Manager Resume Sample). It is his job to inspect the entire procedures very closely, make sure of the quality of all the products (regardless of their quantity) and process over the complaints. The sample gives you an ample look about how you can make an attractive resume without putting much effort and time to it. You can download the link from below and personalize this resume.

Name:

Contact No.

Email Id:

Skype Id:

Applied For: Quality Control Engineer /Quality Assurance Engineer/Technical Engineer/QC/QA Engineer

QUALITY MANAGEMENT PROFESSIONAL:

Versatile & high energy professional aiming for senior level assignments in Quality Assurance Engineer   with an organization of high repute – Offering rich business acumen & record of flawless service & achievements across a diverse range of functions.

COMPETENCY MATRIX

 

 

 

 

 

 

 

 

 

 

 

 

Quality Assurance & Control

AN OVERVIEW

·A competent professional with 12 years in Quality Assurance & Control, Technical  Sales Support and Team Management.

Hands-on experience in conducting customer & internal audits to verify compliance to relevant quality practices & procedures of quality assurance.

·Expertise in preparing test reports, design documents, test setup, specification, data sheet & drawing in the development for quality release of product

· Conversant with the concepts of statistical techniques like X-bar charts, process capability study, etc.

· Demonstrated abilities in handling process improvements and quality related activities like resource planning & in-process inspection in coordination with internal departments.

· Well versed with Quality Systems & Statistical Process Control, SPC, QC Tools, CAPA reports and coordinating with Marketing for customer requirements and verifying the standards, handling the customer complaints making the CCIR etc.

· An effective communicator with good analytical, planning, interpersonal and problem solving skills

CORE COMPETENCIES:

  • For quality assurance testing products (CFL & HID) to get the required certification like energy star, UL, CE, ESMA, BIS, etc.
  • Developing and preparation of SOP, test methods & procedures, Training to operators and technicians, Health and Safety management system implementation as per EHS.
  • Performing stage-by-stage quality assurance & control system for ensuring adherence to technical specifications/codes & standards.
  • Preparing & reviewing project specific inspection & test plan, reviewing procedures and maintaining QC documentation to ensure adequate documented evidence is available to prove contract compliance.
  • Ensuring all tests are carried out as per requirements/specifications.
  • Lean Quality tools(FMEA, Pareto Charts, Fishbone Diagrams Methodology & 5S).
  • Generating daily, weekly & quarterly quality reports and informing various management levels (production, factory, plant) on product quality.
  • Carrying out internal/external quality audit and maintaining quality systems as per IS0-9001 systems.
  • Designing a supplier management program to track quality of products and on-time-delivery performance.

TECHNICAL PURVIEW:

  • IKEA (QWAY & IWAY) standard implementation of quality assurance.
  • Lean Quality Tools (FMEA, Pareto Charts & Fishbone Diagrams)
  • Lighting Products (CFL & MHID Lamps)
  • Various standards required for countries and their regulation like SASO, KUKAS, ESMA, etc.

ORGANISATIONAL EXPERIENCE:

Quality Control /Quality Assurance Engineer (QC/QA Engineer)

Role:

  • Verifying & approving project and contractor quality assurance engineer documents like:
  • Drawing, BOM, data & specification sheet, standard operating procedures, standard inspection procedures, inspection test plans, etc.
  • Method statements, checklists, manufacturer / material test certificate, instrument calibration certificates, etc.
  • Liaising with supplier for development of product, raw material (CFL, PBT, Glass, Gas, etc.) by providing them technical details for the integration with product
  • Responsible for:
  • Improving benchmark and leveraging best practices to ensure company’s quality systems.
  • Managing all international customer specific standards in various countries like Europe, American & Middle East and providing the products as per demand (quality assurance engineer)
  • Developing and responding to the voice of customer
  • Deploying the Process Control Management Systems
  • Providing new technological awareness to sales & marketing people
  • Handling activities related to:
  • Maintenance of failure analysis system / customer complaints system with adequate technique to support troubleshooting, root cause analysis & incoming materials failure analysis on customer’s returns
  • Testing of CFL lamps for their performance and safety requirements as per national/ international standards
  • Preparation of safety manual and implementation of HSE related documents
  • Performing safety, environment & health audits and following schedule frequency of audits with internal/external (EHS – Department, JAFZA)
  • Interacting with customer & suppliers regarding product development
  • Accountable for analyzing customer’s queries and following up for supplier self-declarations & test reports
  • Ensuring compliance to IEC-External Standards related to product.

 Worked as Quality Assurance /Quality Control  Engineer

Role:

  • Handled activities related to:
  • Quality functions for CFL
  • Inspection of product quality standard by frequent examination of manufacturing process and modified process if required to meet the customer’s requirement
  • Looked after implementation of:
  • Daily work management on shop floor
  • Product and process specifications for lamps
  • Analyzed training needs in section and organized training programs
  • Attended plant & departmental meetings for improving factory performance & product quality and brought it to world level by training quality personnel
  • Evaluated data collected on process control & product inspection
  • Maintained calibration of all electrical & electronics equipment along with photometric globe and ensured compliance to electrical & photometric parameters of CFL
  • Accountable for managing ISO system activities, QC tools, quality policies, etc.

PREVIOUS EXPERIENCE:

Worked as Quality Control Engineer

 Role:

  • Conducted in-process inspection on time with quality plan as per documented procedure
  • Accountable for:
  • Production follow-up and maintaining document in-line with ISO-9001 documented procedure
  • Implementing & monitoring statistical techniques like X-bar Charts, Process Capability Study, etc.
  • Handled activities related to workload allotment as per schedule and coordinated to meet set targets
  • Arranged workers training for special process
  • Looked after preparation of Root Causes Analysis, Pareto Analysis and Cause & Effect Analysis for each process
  • Actively involved in Internal/External Audits and worked towards certification and prepared documentation inline

PROFESSIONAL ENHANCEMENTS:

  • Attended:
  • 1 week training at IKEA on IWAY Implementation and Quality Tools – PDOC in India
  • Attended Safety Officer  EHS Training through Trakhees, Dubai
  • First-in First-out System and Plan do Check Act Cycle System (training on FIFO and PDCA)
  • Community First Aid & Fire Fighting Training Program –EHS Trakhees, Dubai
  • ISO 9001 lead Auditor – Certified Lead Auditor,  Hyderabad
  • Qualified ISO 14001 Internal Auditor
  • Successfully completed NEBOSH IGC Certification

IT SKILLS:

  • MS Office
  • ERP System Tools (JDE)
  • Internet Applications, AutoCAD knowledge
  • Smart worker and confident
  • Well international skills

EDUCATION:

  • Tech. (Mechanical Engineering) from KITS Engineering College.

PERSONAL DETAILS:

Present Address:

Permanent Address:

Languages Known:                               Hindi & English

Location Preference:                          Dubai / Abu Dhabi / GCC

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Chemical Engineer Resume Sample

The work of different and complex chemical combinations, inventions of new and better formulas, and modification of old ones to help make the various products better is the prime responsibility of a Chemical Engineer. The job requires tiniest bit of attention, sole dedication and somber sense of responsibility to carry out all the sensitive and risky tasks. This post is a sample for the post of Chemical Engineer.

To make sure to get as much positive response from the resume as possible, you need to make sure to provide all the data in accord of the employer’s demand. Click here for some tips and tricks for an impressive resume. The sample give an ample representation of how you can put information and at what places to make them stand out. Make sure to add good references/remarks to put a good impression. Looking for more Engineer Resumes?

Name: xyz

Mobil No. 000

Email: xxx

Skye: xxx

City:xxx

Status: Married/Unmarried

Applied For: Chemical Engineer/ Executive Chemical Manager/ Dyes Chemical Engineer

Career Objective:
Chemical engineer, in depth knowledge about chemicals, knowledgeable in statistical analysis, chemical composition and structure, experience in designing chemical plant equipment and processes for manufacturing chemicals.

Qualification:

  • National Textile Engineering  University Faisalabad Pakistan
  • Course studied: Bachelor’s of chemical engineering
    Gold Medalist.

Working Skills:

  • Developed chemical processes to optimize the manufacturing cost of pesticides
  • Design chemical plant.
  • Team leader of chemical laboratory.
  • Prepare quality dyestuff chemicals.
  • 3 Time promotion in year of performance base and get bonus also.
  • Statistical analysis.
  • Process and design validation.
  • Conceptual design.
  • Chemical manufacturing processes – Optimization.
  • Working with simulation packages and programming languages.
  • Designed the specific use of chemicals

Core Skills:

  • Love my work.
  • Drive team with heart and take favorable results.
  • Logical and critical thinking.
  • Active listening to minute details.
  • Complex problem solving.
  • Good inter-departmental coordination.

Professional Experience:

SATARA CHEMICAL LIMITED.

FAISALABAD PAKISTAN.

Worked as “Chemical Engineer”

  • Supervised and directed construction, absorption, evaporation, and other operations.
  • Work as team leader.
  • Controlled chemical department as well as chemical laboratory.

Testing Procedures:

  • Every day Performed small-scale testing analyzing.
  • Researched product opportunities.
  • Training all team how they perform quality test.
  • Assist laboratory team.
  • Laboratory manufacturing processes.
  • With great team work and combination different expert department to introduced improvements.
  • Regularly tested equipment for temperature, pressure and other variables.

Other Key Functions:

  • Reported to Director & executive head of chemical departments.
  • Provided detail budgeted summary of chemical.
  • Estimate the cost of chemical which is used.
  • Lead the team and possible to work with minimum risk.
  • Co-operated with engineer and process chemist teams  controlled all department activities to  ensure optimal output.
  • Ensured plant equipment and production processes were flexible enough to allow introduction of changes.

SANDAL DYESTUFF CHEMICAL LIMITED

FAISALABAD PAKISTAN

Worked as “Assistant Chemical engineer

  • Assist senior chemical engineer and learn lot off valuable experience.
  • Lead all the dye manufactured department.
  • Prepare dye bander which is used in dyestuff.
  • Supervise junior and report to senior manager.
  • Become a valuable asset of company.

Hobbies and Interests:

World economics, socializing, communication with different people from different region and country I like travelling. I am socializing with friends in my spare time. I play cricket to keep myself healthy and active. I also like to travel within country and abroad.

Quality Compliance Manager Resume Sample

A Quality Compliance Manager’s main task is to inspect and look after that a company or an organization is complying with all the rules and regulations. They can be government’s employed or from private corporation. They inspect the entire procedures very closely and process over the complaints.  Below we have given you an example for the post of Quality Compliance Manager. Enlist your initial information following by your education and then describe your key skills and experiences. Highlight that you are able to work in any type of situations and a strong candidate handling tumultuous situations. Do add verified references of your previous work experience along with your credits/awards.

 Name                : XYZ

Contact No       : 0000000000

Email Id             : xxxx

Address              :  abc

Quality Compliance Manager 

Job Profile

  • Responsible for Mentoring and giving effective Feedbacks to attain best result out of the team
  • Assisting Process AM in various daily, weekly and monthly reports
  • Handling all Tech calls for the team for any system related issues
  • Involved in the Calibration Exercises, Quality Assessments meetings with the client
  • Attending daily, weekly and monthly process review calls with the client.
  • Providing resolutions to the agents with the help of Clients
  • Conducting team huddles and refresher sessions for the Team
  • Responsible for Training to the tenured as well as the new Joiners and downloading updates to the Team on timely basis

Previous Assignment: Quality Compliance Analyst and Trainer

Job Profile

  • Integral part of the team in giving Training to the Tenured as well as the new Joiners.
  • Responsible for Mentoring and giving effective Feedbacks to attain best result out of the team.
  • Involved in the Calibration Exercises, Quality Assessments meetings and various kind of Quality Analysis with the Client to improve the accuracy.

Achievements/Recognition

  • Quarterly Awards for exceptional performance as the Quality Leader for the year 2006 and 2007.
  • Special Award for organizing Family day for company.
  • Actively involved in Employee engagement for the process.
  • Managing and organizing team outings and team parties.
  • Involved in Team building exercises.

Trainings Attended

  • Platform Skills
  • Feedback Skills
  • Business Communication
  • Effective Communication
  • Team Bonding
  • Awareness of Six Sigma Elementary Training
  • Leadership Skills Workshop
  • Train the Trainer Workshop
  • First Time Leaders Orientation (FTLO)
  • Performance Management System

 Professional Qualification

·  Basic Cabin Crew Training from ABC Management Consultants.

  • Diploma of six months in Basic Computer Application from Tuples, Meerut.

Academic Qualification

  • Bachelor of Commerce from Ch. Charan Singh University Meerut in year 2000.
  • Intermediate from St. Joseph Inter College Meerut in year 1996 from U.P board.

Personal Details

  • Date of Birth              :    000
  • Father’s Name            :     xyz
  • Marital Status             :     Married
  • Address                     :    abc,
  • Contact #                  :    00000
  • Passport Number        :   0000
  • Email                            :     xxxx