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Head of Customer Services Resume Sample

This resume is for the post of Head of Customer Services. The Basic functionality of Head of Customer Services is to ensure absolute satisfaction of the customer before, during and after the purchase or a service. As a Head of Customer Services or a deputy you are required to make sure that your customer is satisfied and your co workers are as much dedicated and passionate as the job demands. A Head of Customer Services resume is the initial step of presenting yourself before the employer. It must be concise and predictable. Do add some previous experiences showing your efficiency in dealing with public and your efficacy in convincing them(Head of Customer Services). Furthermore we have devised a sample (Head of Customer Services) for you to help you put your strength forward and make your resume prominent.

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Head of Customer Services Resume Sample


Name: XYZ

Head customer services (patient)

Services Department, Administration

Applied For:Head of Customer Services/Customer Services Representative

  Profile

(Head of Customer Services/Customer Services Representative )

Procurement, Reception

Qualified and result oriented professional with Experience in administration,

customer (patient) Services department, procurement, Reception (Customer Services) with good communication,

, interpersonal, presentation and coordination Skills.

 Personality

A dedicated team player .who can bring to your Business additional profession, passion,

Productive ideas, enthusiasm and out of The box thinking packed with practical work Experience .Also a trustworthy, colleague Capable of dealing with constant challenges And leading change.

Qualification

Master in Business Administration (MBA)

Gomal University D I Khan Pakistan

Bachelor of Arts (Graduation)

Punjab University Lahore Pakistan

Intermediate in computer Sciences (HSSC)

FBISE Islamabad Pakistan

Metric in Sciences (SSC)

FBISE Islamabad Pakistan

  E x p e r i e n c e

Head of Customer Services/Customer Services Representative        

Ali Medical Centre Islamabad Pakistan

Responsibilities:

  • Helping to build good customer relations
  • Supervise more than 200 employees including Receptionist, technical ,drivers ,cafe staff
  • Recruiting staff and doing appraisals
  • Arranging staff meetings
  • Training and development
  • Handling complaints and queries (from customer and staff)
  • Helping to develop a customer services policy for an entire organization (OPD,IPD)
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Collection of feedback of every customer (patient)
  • Analysis statically of feedback forms and follows up
  • Daily, weekly, monthly and annually report to CEO and Chairman
  • Maintain Daily visit sheet room to room and entire organization and report to CEO and Chairman
  • Being involve in staff hiring and appraisals
  • Meeting with CEO, Chairman and other mangers to discuss possible improvements to customer services
  • Developing customer services procedures, policies and standards for organization and department
  • Supervise directly and or through subordinate ,clerical and lower level technical employees
  • Supervise the drivers and transportation and maintain the transport
  • Arrangement of internal and external meetings with new contractors to make the organization cost effective
  • Maintain daily attendance manually and electronically of subordinates

Additionally performed job as procurement (purchasing) officer

  • Purchasing all goods and services for organization
  • Contracts with new vendors and arranging meetings
  • Preparation Purchase Request (PRF) Form and approval from higher authorities like CEO and Chairman
  • Preparation of purchase Order and Good Receiving Note (GRN)
  • Comparison of Quality and rates of Vendors
  • Maintain complete update purchasing records and pricing in the system
  • Schedule market visit and conduct competitor survey
  • Handling and monitoring of claims to vendors for defective ,shortage, missing parts
  • Plan and manage inventory levels of materials of products
  • Collection of Quotations and comparison, discussion with CEO and Chairman and finalize.

Excel Labs

Customer Services Representative

Responsibilities:

  • Provide general and administrative support
  • Receive and sort mail and deliveries
  • Prepare correspondence and documents
  • Maintain petty cash
  • Control Inventory and relevant to reception area
  • Answer telephone ,screen and direct calls
  • Provide information to callers
  • Greet persons
  • Tidy and maintain the reception area
  • Maintain proper data of patients (customers)
  • Monitor and maintain office equipments
  • Timely Reports provided to customers
  • Maintain daily visit sheet of customers
      IT  Skills
  • One year Diploma in computer software’s Including Office Automation & outlook.
  • Short computer course
  • Typing speed 30 wpm
Languages
  • English    .  Urdu
Personal Information

Name:                                           xyz

Father Name:                              xyz

Passport No:                                0000

Date of Birth:                              17-07-1986

Current Residency                      pak

Visa Status                                 Visit Visa

Nationality                                 Pakistani

Religion:                                       Islam

Marital Status:                             Single

Phone:                                          0000

E-mile:                                           xxxx

Postal address:                            abc

 Reference

Furnished promptly upon request with supporting documents

Retail Customer Services Resume Sample

A Retail Customer Services works like a Sales Officer. He works and interacts to the customers as a representative of the company. His job includes talking about the products, providing information, gathering complaints or any user queries. He translates the customer to the company and the company to the customer. Following resume is a sample for the post of Retail Customer Services. A resume is your first encounter with the employer, make sure to put your maximum into it, as the first impression is the last impression. Make sure to highlight that you are vibrant, quick-learner and versatile person. Improvising in both favorable and unfavorable condition can be a winning point for you. And finally add references of influential people to make sure your resume stands out among others.

Name: xxxx

Mobil:xxxx

Email:xxxx

Address:xxxx

Objectives:

To  utilize my academic qualifications and work  experience for  the  prosperity of an Organization  as a proactive  Team  Leader, Who could lead his  team  to cope with all the Challenges  and Risks. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.(Retail Customer Service)

Areas of Expertise:

  • Back and Front Office Operations.
  • Customer Service and Quality Assurance.
  • Organization, Time and Workflow Management.
  • Conflict Prevention and Troubleshooting.
  • Analytical and Problem-Solving Skills.
  • Public Relations and Public Affairs.
  • Management Liaison and Support.
  • Deadline Driven.
  • Advertising and Promotion.
  • Direct Marketing and Customer Interaction.
  • Procedure Development/Refinement.
  • Ability to Excel in team Environment.
  • Confident, Presentation, Communication and Interpersonal Skills.
  • Productivity Improvement.
  • Microsoft Office Proficiency.

Career Overview:

Ratil Customer Service

  • Provided high level of customer service to guarantee satisfaction, retention and loyalty at Vodafone UK.
  • Communicated and cultivated harmonious business relationships with family owners to help build the company’s reputation as the number of one valuable organization.
  • Served as a liaison among customers through email, fax, in person and over the phone within a high-volume work environment. Instituted workshops for customers with regard to the proper utilization of device.
  • Actively responded to diverse customer inquiries at Vodafone UK which included conducting research and providing creative solutions or complex issues.(Retail Customer Service)
  • Took part in developing scaled drawing and estimations; managed and monitored orders while sustaining quality customer service for Vodafone UK.(Retail Customer Service)
  • Prepared and presented detailed information of products and services in order to accomplish customer needs.
  • Assumed full responsibility in meeting and surpassing assigned quota; consequently obtaining excellent score survey ranking and accumulating returning customers.

Project Management and Retail Supervisor:

  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Prepared reports by collecting, analyzing, and summarizing information for Geo Cargo Management Ltd.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Retail Strategic Planning and Administrative Support:

  • Presided over marketing analysis and development planning for new projects at Geo Cargo Management Ltd.
  • Organized regular schedules and follow-up on the process of product details of Geo Cargo Management Ltd.
  • Directed the creation of Power Point presentations for scheduled meetings.
  • Organize files both manually and electronically.
  • Monitor and facilitate orders.

Document Management and Conflict Resolution:

  • Applied troubleshooting skills in addressing design and other technical issues, in collaborating with clients ranging from official documentations to personal gifts at TCS.
  • Took accountability in completing the formulation of invoices and purchase orders, monitor deliveries; and organized schedules of service calls and installations.(Retail Customer Service)
  • Rendered effectual support in managing files, samples and research on products, drawings, as well as emailing and faxing correspondences for TCS.

Retail Sales Assistant:

  • Helped clients in fitting and selecting best choice for them at Vodafone.
  • Managed client purchases and organized displays within the Vodafone outlets.
  • Collaboratively worked with store manager to plan and acquire everyday sales quota.
  • Directed and dealt with weekly markdowns of sale items.
  • Consistently achieved and surpassed target goals at Vodafone.(Retail Sales Agent)
  • Associate Degree in Business Executive:

Core Courses included: Strategic Management, Organizational Marketing and Its Planning, Marketing Management, International Business and Leadership, Research Analysis, Consumer Behavior.

  • Bachelors in Commerce:

Core Courses included: Accounting, Economics, Business Law, Business Communication,

Pakistan Studies, Management, Marketing, Statistics.

  • Intermediate in Commerce:

Principle of Commerce, Principle of Accounting, Economics, Statistics, Pakistan Studies,  Islamiat, Urdu, Business Maths, English.

 Community activities:

  • Member of football club

Interests

  • Net Surfing and search engine optimization
  • Knowing about new innovations.
  • Research for new things.
  • Collecting information about creativity.
  • Sports like swimming, chess, etc.
  • Music and entertainment.

 References:

Available on request

Call Center Agent Resume Sample

A Call Center Agent is the most important worker for any Calling Agency/Company. He demonstrate the temper of the company. The employer would want to hire a person who has a very calm, contained and improvising personality. You are required with quality communication skills, multilingual with a strong leadership property to manage and motivate the staff working under you. See related Customer Care Representative Resume Sample, Customer Attendant Resume Sample. This resume is a sample for the post of Call Center Agent. We have prepared this resume keeping all the essential points in mind. The points are arranged in specific order to draw maximum attention of the employer towards your strength. Make sure to add verified data into your resume. Givea few valid references for it in spite of a lot unknown ones. And finally… best of luck!

Name:   xyz

Mobil:  000

Email:  xxx

Status:  M/F

Professional Summary: (Call Center Agent)

  • Possess strong written and verbal communication skills and ability to partner across departments.
  • Exceptional versatility with the ability to manage multiple tasks in pressured environment.
  • Strong leadership skills and capability to motivate and manage staff to accomplish great results.
  • Strong IT, database and communication skills.(Call Center Agent)
  • Proficient use of MS word, Power Point, and Excel.

Work Experiences:

Company Name: xyz

Post As a ” Customer Service Officer)

  • Complete all transaction processing activities as specified on the transaction processing checklist before the end of business, after receipt of an executed Agreement of Purchase and Sale
  • Implement all lead generation systems on a daily basis in order to maximize prospect leads consistent with the appropriate marketing checklist
  • Updating website(s) and other electronic portals (i.e.: Facebook, LinkedIn, etc.) to ensure content is up-to-date and provides the maximum positive impact for the team
  • Provide accurate quality support services to the Team Leader in a time frame which exceeds the Agent’s expectations
  • Continue to build stronger relationships with all referral sources, past clients and future clients in order to maximize client satisfaction and customer satisfaction rating

Call Center Agent / Customer Support Specialist :

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Provide training to clients in the use of system and applications as related to Internet
  • Obtain general understanding of OS and application operations related to company offered services.
  • Identify and correct or advise, on operational issues in client computer systems
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

Converges :

Quality and Assurance Specialist :

  • Prepared quality assurance reports and evaluated employees in their quality performances.
  • Call monitoring to identify problems and filed all records for reviewing of the supervisors.
  • Coordinates and facilitates call calibration sessions for call centre staff.(Call Center Agent)
  • Review CMS statistics on a daily basis and provide constructive feedback.

Communication / Product Trainer:

  • Conduct the Customer Relations Management, Accent Neutralization, and English Proficiency program
  • Provides constructive feedback to students regarding employment interview
  • Revise and make different essential call centre training program module requirements
  • Conduct specialized off-site trainings on Communication Skills for businesses

Call Center Agent

February 2005 – September 2007

  • Meet established sales goals and objectives
  • Market and sell ISP/WEB listing/ software and other peripherals to commercial clients and dealer networks.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Education:

Southwestern University

Cebu City, Philippines

Bachelor of Science in Tourism Management – June2001 – Oct 2004

Trainings

  • ENGLISH PROFICIENCY & ACCENT NEUTRALIZATION TRAINING December 2004.
  • CUSTOMER SERVICE TRAINING  January 2005.
  • COMMUNICATION &BUSINESS ENGLISH TRAINING –   August 2012

Character References:

Al Baraha Land Real Estate

Customer Service Officer Resume Sample

A company interacts, introduces and communicates through his Customer Service. It’s a social job in its nature. For this job the employer or the recruiter would want an applicant efficient in dealing with people and their psychology. This resume is a sample for the post of Customer Service.  A Customer Service Manager administrates, authorizes and makes sure that all the tasks are carried out smoothly. Creating a convincing resume is the most important step in getting a job. Try to build it highlighting your skills and capabilities; stress over the qualification that is more suitable for the job. Elaborate your past experiences of Customer Service and your ability to convince and improvise. Start with your basic information and education, elaborate your expertise and then in the end briefly explain your experiences and skills. Finally adding references(verified) to your resume is going to increase its value.

Name :   XYZ

Father’s Name :   ABC

E-mail ID :   xxxxxxx@xxx.com

Contact No :0000000000

Key Skills:(Customer Service)

  • Anticipating requirements; placing and expediting orders for supplies; verifying receipt of supplies
  • HACCP – Updation of HACCP hygine and safety records
  • Cash Supervision

 Experience:

As a “Customer Service “

  • Handle the day to day underwriting by adhering to the prescribed guidelines and procedures.
  • Handle the day to day claims by adhering to the prescribed guidelines and procedures.(Customer Service)
  • Prepare and maintain Cliams & Underwriting records and keep then ready for retrival as and when required.
  • In-depth working knowledge of SWIFT, LIFE ASIA ( Core system for Life Insurance Company ).
  • Handle Scaning & Image Upload of New Proposal forms through DouceCapture in Filenet0
  • Handled Branch Customer Service.
  • Log & update Interactions in Talisma ( CRM – Customer Service Module ).
  • Employee Joining, Releaving and Transfer formatlities in cordination with HR.
  • Petty Cash Handling.
  • Branch Administration.(Customer Service)
  • Reliance Life Insurance Company Limited as Customer Service.

(Customer Service)

  • ICICI Prudential Life Insurance Company Limited, Gujarat.

ACADEMIC QUALIFICATIONS:

Degree Passing Year Institute University/Board
Bachelor of Commerce April-2007 Shah N H Commerce College. Valsad. Veer Narmad South Gujarat University.
H.S.C April – 2004 G.V.D Sarvajanik High School.Valsad. G.S.E.B
S.S.C April – 2002 G.V.D Sarvajanik High School.Valsad. G.S.E.B

 STRENGTHS:

  • Quick Learner and Hard Worker.
  • Maintaining excellent Public Relations.
  • Showing keen interest in all the activities in I do and time management.
  • Effective communication.
  • Ability to adjust in any circumstances.
  • Ability to deal with people diplomatically, willingness to learn, team facilitator.

 Computer Skills:

  • Microsoft Office Suite
  • Life Asia
  • Swift
  • Docucapture
  • Lotus Notes, Outlook

PERSONAL DETAILS: 

Name :                           xxxxx

Father’s Name :            xxxxx

Date of Birth :               00000

Gender  :                        Male

Language Known :       English, Hindi, Gujarati, Bengali, Urdu.

Nationality :                  Indian

Marritial Status :           Married

 Visa Status

  • Transferable Employment visa valid till 23/03/2016.

 Reference

I hereby declare that the information given above is true and correct.

xyz

Flight Passenger Care Officer Resume Sample

This resume is a sample for the post of Flight Passenger Care Officer. It is a social job of its nature. For this job (Flight Passenger Care) the employer or the recruiter would want an applicant efficient in dealing with people and their psychology. He (Flight Passenger Care) makes sure of the maximum comfort and safety of the passengers during flights. The Flight Passenger Care resume is the most important step in getting a job. It acts like a first intro before the employer. Try to build it highlighting your skills and capabilities; stress over the qualification that is more suitable for the job. Elaborate your past experiences and your ability to convince and improvise. Finally adding references(verified) to your resume is going to increase its value.

Name:  xyz

Cell    :  0000

Email:  xxx

Objective

I can utilize my talent of hard work, dedication and sound application knowledge in a highly charged and stimulating work environment. So far my motivation and dedication is concerned one can rest assure of it.(Flight Passenger Care).

ACADEMIC CREDENTIALS

  • I have completed my post graduate diploma in Commerce & Economics.
  • I have completed my Bachelors of Commerce (BCOM) from Degree College.
  • Highest in Business Management Studies in the year 2008.
  • Diploma of one year from Frankfinn Institute of Switzerland.
  • BTECH Travel Management.
  • Aviation Security and Training.
  • Aviation Hospitality & Travel Management Level 5 EDEXCEL (UK)
  • Galileo (CRS) Basic & Advance Course by Galileo TRAVELPORT
  • Advance Airport Handling Training from Jet Airways 2014
  • Dangerous Goods Training with CelebiNas
  • Aviation Security and Training.

Experience:

ABC Group LLC                                                                            

Flight Passenger Care :

Job Responsibilities:

  • Identify and develop problem solving methodologies to resolve customer issues.
  • Listening to customer requirements and presenting appropriately to make a sale.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and email.
  • cold calling to arrange meetings with potential customers to prospect for new business.
  • Responding to incoming email and phone enquirers.(Flight Passenger Care)
  • Acting as a contact between a company and its existing and potential markets.
  • Negotiating the terms of an agreement and closing sales.
  • Gathering market and customer information.
  • Representing the company at trade exhibitions, events and demonstrations.
  • Negotiating on price, costs, delivery and specifications with buyers and managers.
  • Challenging any objections with a view to getting the customer to buy.
  • Advising on forthcoming product developments and discussing special promotions.
  • Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer.

Ithad Airways at Mumbai International Airport

Flight Passenger Care Officer

Job Responsibilities:

  • At the direction of CM, develop specific sales plan to target FIT and group leisure and labour movements to key destinations within the network.  Ensure that sales calls are made to key decision makers and product design to increase market share.(Flight Passenger Care)
  • KPI’s for passengers, yields, revenue, load factor by cabin, weekly and monthly sales targets by OD market, monthly sales and flown revenue targets.(Flight Passenger Care)
  • Performing all duties associated with the pre-planning of flight such as seat editing/group check-in requirement and special handling request for VIP, CIP, UNM and INAD passenger.
  • Assisting customers with travel documentation prior to check-in and ensuring baggage is accurately released to the aircraft.
  • Attending to passengers with missing baggage and raising AHL`S/DPR Manual/System with appropriate documentation and tracing action.
  • Using initiative to identify service opportunity and showing an adaptable attitude towards being available to work in all areas as required.
  • Maintaining an accurate, complete and current knowledge of all operating system and process in order to deliver faultless information and efficient service, and minimizing the impact of problem on passengers.
  • Presenting a positive and professional image of the organization at all times by maintaining high level of service delivery.(Flight Passenger Care)

Air-blue Airline 

Junior Flight Passenger Care Officer

Job responsibilities:

  • International Flight Reservation
  • Creating International Flights and post flights
  • International document check of passengers for all flights.
  • Commenting & editing of cross passenger.
  • Check-in all international flights and finalizing one hour prior departure.
  • Doing arrival departure and boarding.
  • Connecting transit passenger to right destination.
  • Experience in handling D.N.B`s

Personal Skills/ Strengths

  • Comprehensive problem solving abilities.
  • Remarkable ability to work productively on own initiative and as part of a team.
  • Profound ability to work under time pressure.
  • Strong knowledge of principles and processes of giving top class customer service.
  • An active team player with excellent communication.
  • Punctual, co-operation, teamwork skills, enthusiasm, motivator and leadership skills.
  • Exceptional knowledge and ability to deal with the people from various backgrounds.
  • Excellent speaking voice, well-groomed and friendly appearance.
  • Solid ability and willingness to act according to customer needs and requirements to advance a good relationship with customers.

Technical Skills

  • Market Research Information for ITES.
  • Good communication.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to express ideas clearly and convey necessary information.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to provide courteous, timely service when addressing customer questions and concerns.
  • Knowledge and/or expertise in related area of responsibility.
  • Possesses strong data entry skills.
  • Possesses strong organizational and time management skills, driving tasks to completion

Personal details

  • Date of Birth :         000
  • Nationality :             Indian
  • Marital Status          Married
  • Languages :             English, Basic Arabic, Hindi
  • Visa status :             Residence Visa
  • Passport no :            0000

Customer Service Supervisor Resume Sample

This resume is a sample for the post of Customer Service Supervisor. A company interacts, introduces and and communicates through his Customer Relation Specialist. It is a social job of its nature. For this job the employer or the recruiter would want an applicant efficient in dealing with people and their psychology. A supervisor manages, administrates and makes sure that all the tasks are carried out smoothly. The resume is the most important step in getting a job. Try to build it highlighting your skills and capabilities; stress over the qualification that is more suitable for the job. Elaborate your past experiences and your ability to convince and improvise. Start with your basic information and education, elaborate your expertise and then in the end briefly explain your experiences and skills. Finally adding references(verified) to your resume is going to increase its value.

  • Anticipating requirements; placing and expediting orders for supplies; verifying receipt of supplies
  • HACCP – Updation of HACCP hygine and safety records
  • Cash Supervision

Work Experience – India

  • PNB MetLife India Insurance Co. Ltd., Gujarat, India

(Senior Executive – Customer Service & Operation)

  • Handle the day to day underwriting by adhering to the prescribed guidelines and procedures
  • Handle the day to day claims by adhering to the prescribed guidelines and procedures
  • Prepare and maintain Cliams & Underwriting records and keep then ready for retrival as and when required
  • In-depth working knowledge of SWIFT, LIFE ASIA ( Core system for Life Insurance Company )
  • Handle Scaning & Image Upload of New Proposal forms through DouceCapture in Filenet
  • Handeled Branch Customer Service
  • Log & update Interactions in Talisma ( CRM – Customer Service Module )
  • Employee Joining, Releaving and Transfer formatlities in cordination with HR
  • Petty Cash Handling
  • Branch Administration
  • Reliance Life Insurance Company Limited, Gujarat, India (October 2007 to Sep 2008)

(Customer Care Executive)

  • ICICI Prudential Life Insurance Company Limited, Gujarat, India (September 2006 to October 2007)

(Operations CPA)

 ACADEMIC QUALIFICATIONS

Degree Passing Year Institute University/Board
Bachelor of Commerce April-2007 Shah N H Commerce College. Valsad. Veer Narmad South Gujarat University.
H.S.C April – 2004 G.V.D Sarvajanik High School.Valsad. G.S.E.B
S.S.C April – 2002 G.V.D Sarvajanik High School.Valsad. G.S.E.B

 STRENGTHS

  • Quick Learner and Hard Worker.
  • Maintaining excellent Public Relations.
  • Showing keen interest in all the activities in I do and time management.
  • Effective communication.
  • Ability to adjust in any circumstances.
  • Ability to deal with people diplomatically, willingness to learn, team facilitator.

 Computer Skills

  • Microsoft Office Suite
  • Life Asia
  • Swift
  • Docucapture
  • Lotus Notes, Outlook

PERSONAL DETAILS 

Name :                         xxxxx

Father’s Name :           xxxxx

Date of Birth :              00000

Gender  :                     Male

Language Known :       English, Hindi, Gujarati, Bengali, Urdu.

Nationality :                  Indian

Marritial Status :           Married

 Visa Status

  • Transferable Employment visa valid till 23/03/2016.

 Reference

Assistant Audit Manager – Horwath Mak ( Dubai )

I hereby declare that the information given above is true and correct.

xyz

Customer Care Representative Officer Resume Sample

A company interacts, introduces itself and communicates through his Customer Relation Specialist. This resume is a sample for the post of Customer Care Representative Officer. It is a social job of its nature. For this job the employer or the recruiter would want an applicant efficient in dealing with people and their psychology. The resume is the most important step in getting a job. It acts like a first intro before the employer. Try to build it highlighting your skills and capabilities; stress over the qualification that is more suitable for the job. Elaborate your past experiences and your ability to convince and improvise. Finally adding references(verified) to your resume is going to increase its value.

Name :xyz

E-Mail. xxx

Cell No. 000

Sharjah ■ United Arab Emirates     

Objective:    (Customer Care Representative Officer)                                                                                                                 

A qualified individual with demonstrated success in delivering excellent customer service that benefited from initiative, organizational skills, hard work ethics, and multi-tasking ability.

Expertise:    (Customer Care Representative Officer)

Detail – oriented, efficient, organized and professional Possess strong analytically problem solving good inter-personal communication skills Trustworthy, discreet & ethical, Work independently result – oriented

Career Overview:

CUSTOMER SERVICE ASSOCIATE

Customer Care Representative Officer

  • Assist passengers while passing the police screening area.
  • Give ques in all passengers’ line.
  •  Ensure all relevant information available and remain abreast of all changes within DA that may affect quality service.
  • To attend, manned, guide, support and facilitate passengers at security machines.
  • Coordinate with duty officer inline to maintain log register.
  • Explain to the passengers the LAG’s aviation safety and security rules and regulations and confiscated prohibited items.
  • Handover procedures in line with agreed standards of performance
  • Coordinates with hotels representatives in terms to provide assistance.
  • Coordinates with airline, DNATA and other concerns in connection to extend assistance to obtain transit visa or to solve costumer’s problem if any.
  • Provide flight information to passengers.
  • Provide information relating to the services available in the airport. Ex. Lounges, gates, banks, office, restaurants, ATM machines, etc.
  • Provide information about airport facilities (Toilets, information counters, airline offices, etc.)
  • Assist, guide and facilitate passengers when necessary especially, (elderly, pregnant, handicapped, children, etc.)
  • Response to passengers needs when emergency case arises.

UTILIZATION/CLAIMS SUPERVISOR:                                                                     

  • Evaluate & processed all claims coming from all affiliated hospitals.
  • Processed all reimbursement claims.
  • Processed all doctors’ fees.
  • Giving approvals.
  • Issued LOA.
  • Answer all inquiries from hospitals & companies.
  • Coordination with different hospitals & companies.
  • Hospital accreditation and re-accreditation process.
  • Coordination with doctors

ADDITIONAL JOBS: (FINANCE)

  • Preparation of accounts playable – ensure that all payable for the month are prepared, properly checked, reviewed and singed by corresponding signatories.
  • Preparation of cheque Vouchers – Ensure that all prepared playable has a prepared cheque vouchers needed for finance department prior the preparation of cheque
  • Preparation of all cheques of all playable for the month – ensure that all cheque for all playable are prepared before due date.

HEALTHCARE & DEVELOPMENT CORP. 

OFFICE BENEFIT COORDINATOR                    

  • Answering calls coming from different affiliated hospitals and companies.
  • Issued LOA for admitted patients.
  • Issued LOA for outpatient availments.
  • Assist patients.
  • Compute patient’s bill prior to be discharge from the hospital.
  • Assist other office personnel for other office works.
  • Giving approval for patients/members laboratory and other diagnostic procedures.
  • Encoding all the availments.
  • Answer all incoming calls coming from all affiliated hospitals and companies.
  • Compute of patients’ coverage before discharge from the hospital.
  • Issued LOA for admitted and OUT-patients.
  • Coordinate with our liaison officer assigned in different hospitals.
  • Record all calls, inquiries and other transactions with different hospitals and companies for the whole 8 hour shift.

Medical Center Imus

HMO COORDINATOR

  • Coordinate with different HMO.
  • Issuance of LOA for OUT-Patient consultations, laboratory & other diagnostic procedures.
  • Secure LOA for admitted patients.
  • Secure approval from different HMO for any special procedures to be done to the patients.
  • Bill & transmit all statement of accounts to different HMO.
  • Follow up of payments from different HMO for the av-ailments of their members.
  • Processed accreditation & re-accreditation of different HMO and companies.

EMERGENCY ROOM ACCOUNTING CLERK

  • Issuance of official receipts for ER patients, IN PATIENTS and OUT PATIENTS
  • Secure Letter of Authorization (LOA) for admitted patients from different HMO.
  • Prepared temporary and final billing statement for IN & OUT PATIENTS.
  • Secure approval from different HMO for any procedures to be done to the patients.
  • Responsible for all payment transaction at the ER.
  • Encoding ER av-ailments and supplies used in the ER.
  • Coordinate with different HMO for any admission of their members

Educational Background:

BACHELOR OF SCIENCE IN NURSING

OUR LADY OF FATIMA

Training Attended:

Emergency Res-ponders Training Course

Military Orientation Training

Emergency Medical Technician Training Course

  • Basic life support.
  • Basic Foreman ship & Rappelling.
  • Water Survival & Rescue Training.
  • Wilderness search & Rescue.
  • Emergency Medical Tactical Response Course.

 

Customer Relation Specialist Resume Sample

This sample resume is for the post of Customer Relation Specialist. A company interacts, introduces and and communicates through his Customer Relation Specialist. It is a social job of its nature. For this job the employer or the recruiter would want an applicant efficient in dealing with people and their psychology. The resume is the most important step in getting a job. It acts like a first intro before the employer. Try to build it highlighting your skills and capabilities; stress over the qualification that is more suitable for the job. Elaborate your past experiences and your ability to convince and improvise. Finally adding references(verified) to your resume is going to increase its value.

Name :xyz

E-Mail ID: xxx

Cell No.:0000

Career Objective: (Customer Relation Specialist)

Seeking a challenging position in the leading organization to utilize my skill and ability in the area of organization, this offers me professional growth while being resourceful, innovative and flexible. Providing quality work with zero defects. And be the best person in all aspects of life and profession.

Educational Details:

  • INTERNATIONAL MBA from JARO EDUCATION specialization in Operations
  • M.S. (MARKETING)
  • S.C (COMMERCE)

Summary of Qualities:

  • Strong written and verbal communication skills.
  • Good in presentation, negotiation skills, sales concepts, strategies, and life cycle.
  • Able to discuss product details, conduct presentations & demonstrations.
  • Ability to gather, collate and use data effectively for market research & planning.

Additional Qualifications:

NSE’s Certifications in Financial Markets (NCFM)

  • AMFI-Mutual Fund Module
  • Computer Skills
  • Efficient in MS office 2003, 2007 viz, MS Excel, MS Word and MS PowerPoint.
  • Familiarity with the operating system viz, Windows’98 and XP.

Professional Experience:

  1. Abc CO.

          Designation: Escalation Specialist/Customer Relation Specialist                                                                 Job Profile

  • Working in Nodal/Appellate Department of Vodafone.
  • With Mindset that customer is first.
  • Need to find out the root cause of the problem.
  • Need to solve the query, request, and complaint mostly in favor of clients.
  • Solving customer queries on E-mail
  • Handling all kinds of quires related to SIM & services.
  • Handle customer queries at the front desk for both prepaid and postpaid sales, services and products.
  • Need to sale new postpaid connection.
  • Need to achieve E-recharge, Usb Dongles targets on monthly basis.
  • Maintain Service Quality to meet the benchmark set by the company.
  • Responsible for troubleshooting handset related problems.
  • Need to Retain the Existing customers by offering retain products, plans.

Cashier:

  • Managing local finance and inventories.
  • Handle the daily virtual top up cash transactions.
  • Collecting bill payment from customers. Payment posting of revenue income on daily basis.
  • Maintaining & updating of stock of sim cards, recharge vouchers, handsets, accessories, and receipt books on daily basis.
  • Daily consolidation of cash flows.
  • Managing audits on weekly basis for stock and process.
  • Providing audits to internal audits & external audits.
  • Providing necessary reports to finance team for daily transaction on day to day basis.
  1. ABC Insurance Co. Ltd

                Designation: Senior Customer Relation Specialist              

  • Job Profile
  •   Ensuring that staff are motivated, monitored and measured in line with company

Targets and performance standards. Responsible for making sure that any gaps in

Performance or quality are quickly identified and addressed. Producing accurate

Reports on team performance for senior managers.

Duties

  • Preparing daily workloads for staff & co-coordinating the daily allocation of work.
  • Handling new client enquiries and acting as the face of the business.
  • Dealing with and resolving problems and issues which arise.
  • Mentoring and training up junior and new staff.
  • Arranging & chairing weekly team meetings, focusing on targets & achievements.
  • Implementing new initiatives.
  • Arranging meeting with Existing Client.
  • Handling overall 1500 customer database.
  • Solving the Query, Request, Complaints of Clients.
  • Retaining the client after giving best solution regarding the old then new products.
  • Need to solve all the grievances of customers related to products, services, existing insurance plans, and IRDA escalated complaints.
  • Generate new business after building the relationship.
  • Advice the solutions as per his current as well as Future requirement.
  • Generating Business through Digital Clients.
  • Regular Follow Up.
  1. ABC Communication Pvt. Ltd

              Designation: customer service Executive

Job Profile

  • Handling inbound queries.
  • Solving customer’s problem related to prepaid, postpaid. Mutual Fund
  • Providing necessary troubleshooting for handset related problems.
  • Providing daily updates on the network issues, new offers etc

Personal Details:

  • Date of Birth: 0000
  • Languages Known
    • Marathi, English, HindI
  • Hobbies/ Interest
    • Easily co-up with anyone, making friends.
    • Listening Silent music like Ghazals etc.
  • Traits:
    • Positive Attitude, Punctual, Confident & Enthusiastic.
  • Marital Status : Single

I hereby declare that the above information is true to the best of my knowledge and belief.

Date:

Place:                                                    Yours Faithfully

(XYZ)