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Telephone Operator Resume Sample

A Telephone operator is the most important worker for any Calling Agency/Company. He demonstrate the temper of the company. The employer would want to hire a person who has a very calm, contained and improvising personality. You are required with quality communication skills, multilingual with a strong leadership property to manage and motivate the staff working under you. See related Customer Care Representative Resume Sample, Customer Attendant Resume Sample. This resume is a sample for the post of Call Center. We have prepared this resume keeping all the essential points in mind. The points are arranged in specific order to draw maximum attention of the employer towards your strength. Make sure to add verified data into your resume. Give a few valid references for it in spite of a lot unknown ones. And finally… best of luck!

Name:

Contact No. 

E-Mail: 

Objective:

Aspiring for career enriching assignment as a Telephone operator / Gate Operator assistant preferably into a Hospitality,Hotel,Bank Industry.

Location Preference: Any Arabic State.

Applied For: Telephone Operator/ Hotel Front Desk Operator/ Call Centre Operator 

 PROFESSIONAL SUMMARY:

  • A goal-driven, service-oriented professional with 4 years of relevant experience in Telephone Operator/ Housekeeping assistance
  • Fair understanding of Telephonic communication , Hotel Front desk dealing, First aid and rapid response to the customer request.
  • Possess excellent interpersonal, communication and organizational skills with ability in team management and customer relationship management.

 EDUCATION:

 August 2009– 2013: University of Cape Coast, Cape Coast, Ghana.

Bachelor of Education in Art

Some courses offered

  • Religious experience of humankind.
  • The quest for meaning in life.
  • Communicative skills.
  • Call centre Training.
  • Information Retrieval.
  • Introduction to anthropology of religion.
  • Roots of Islamic civilization.
  • African traditional religion .
  • Introduction to Arabic.
  • Guidance and counselling.
  • Islamic civilization in west Africa.
  • History of new testament.
  • Gender and development.
  • Educational Psychology.
  • Psychology of human.
  • growth and development.
  • Introduction to HIV and AIDS studies.
  • Images of Africa in African dispense.

 DECEMBER,2012: RLG Institute of technology

Intensive course in Microsoft office,internet and computer fundamentals.

 DECEMBER ,2012:  Coalition of domestic election observers

Constituency supervisor for codeo in 2012 election

 2000- 2003:   Ahmadiyya missionary Training College, saltpond, Ghana.

Diploma in Theology

Courses offered

  • Holy Quran.
  • Communication.
  • Islamic literature.
  • Arabic language.
  • Islamic history.

1996-1998: T.I.Ahmaiyya Secondary School, Potsin, Ghana.

Senior Secondary School Certificate(science)

 PROFESSIONAL/ WORK EXPERIENCE

 2013-2015:Telephone Operator UAE.

2011-2012:Gate Time Keeper/House Security ,Dean of Student ,University of Cape Coast,Ghan.

 2010-2011:Global Communication call Center Personnel,Cape Coast,Ghana.

 2006-2009: Royal Hotel, Nyankumasi Ahenkro, Guest Attendant.

2003-2006:AhmadiyyaMuslim Mission,TwifoPraso,Ghana 

RELEVANT VOLUNTEER EXPERIENCE:

Training in call centre Ghana for 6 month.

 March-August 2013: Rlg Institute Of Technology

Six months training in mobile phone software and hardware and basic electronics

Two months intensive computer software,hardware and networking.

2009-2013: University Of Cape Coast

  • Deputy school Imam and Phone Operator.
  • Regional Islamic education secretary-Ahmadinejad mission
  • Regional financial secretary-central region

March, 2008: Africa Youth Alliance:

Ra-portage and awareness creation about adolescent reproductive health in the various communities

Community survey.

December,2006- 2007

Working as a volunteer in the northern part of the country to impart islamic knowledge to them(tarbiyyat)

PERSONAL SNIPPETS:

Date of Birth:             0000

Language(s) Spoken:  English

Nationality:                Ghana

Passport Number:      0000

Visa Status:                Citizen

Driving License No:   Ghana driving license holder

Marital Status:            Single

REFERENCES:

Based on request.

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Call Center Resume Sample

This resume is a sample for the post of Receptionist for Call Centre. This post requires consistency and patience, as a receptionist has to perform his/her duty regardless of any excuse. He/She has to communicate with people with a smiling face. Style and body language is another feature that can favor you in the job win. Your resume is your first meeting with the employer, pay considerable attention to it. Entail all the necessary information with your previous experiences. Highlight your expertise in eloquent talking as a call center has to greet and communicate with the people (from every walk of life) all the time. Your resume (Call Center Resume) must describe that you are able to work under pressure and a multiple task manager. Below we have given you an example of such a resume (Call Center Resume) that should help you to create an impressive resume. Finally adding (verified) references to your resume is definitely going to add to the worth of your resume.

Name:XYZ

Mobile No.: 000

Email Id: xxxxx

Applied For:Online Work/Online Marketing/Online Sales/Online Solutions/Online Banking

PROFESSIONAL OVERVIEW:

An energetic, multi-lingual and versatile with good academic background and experience in working in sales, customer services and administrative roles.

Career orientated, seeking to further develop working experience with progressive organization using qualifications and varied skill set.(Call Center)

CAREER OBJECTIVE:

Looking for a challenging Sales position with a dynamic, equal opportunities organization; capitalizing on my current experience and skills to deliver targets and goals thus ensuring professional and personal growth.

CAREER HISTORY & PROFESSIONAL EXPERIENCE:

COMPANY: ABC International

Period: 2012 -2014

Job Outline:(Call Center)

* Responsible for designing, developing & implementing systems, policies & procedures in each Sales division

* Receiving and sending emails

*receiving calls

*Manage and maintain executives’ schedules.

*Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.

*Set up and oversee administrative policies and procedures for offices and/or organizations.

*Supervise and train other clerical staff.

*Review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

Interpret administrative and operating policies and procedures for employees

COMPANY:  Nissan- Infinity

Personnel assistant

Job Outline:-

  • Handled miscellaneous departmental Sales tasks.
  • Direct, Manage & coordinate activities of subordinates in sales division.
  • Defined Sales goals & objectives & ensured communication to employees.
  • Developed a working environment that supported organizational values.
  • Responsible for designing, developing & implementing systems, policies & procedures in each Sales division.

Qatar Insurance Company Executive secretary:

Online Sales & Customer Online Solutions

Job Outline:-

  • calculate insurance premiums or awards.
  • collect payment.
  • compute financial data.
  • examine documents for completeness, accuracy, or conformance to standards.
  • examine financial documents to verify issue.
  • fill out business or government forms.
  • follow contract, property, or insurance laws.
  • maintain insurance records.
  • maintain inventory of office forms.
  • maintain records, reports, or files.
  • obtain information from individuals.
  • review data on insurance applications or policies.
  • transcribe spoken or written information.
  • use computers to enter, access or retrieve data.
  • use oral or written communication techniques.                                                                            

SKILLS & ABILITIES:

  • Problem solving: an analytically, logical and determined approach to problem solving demanded by research work at study years.
  • Ability to work independently: worked unsupervised for much of time during final year graduation project.
  • Teamwork: made effective contribution as both team member or team leader.
  • Computer skills: worked with much software like MS office, and other IT skills.
  • Communication skills: demonstrated oral and written communication skills in dealing with work requirements.
  • Outdoor activities: ability to work on site with highly demands.
EDUCATIONAL QUALIFICATION:

In addition to high proficiency in languages including English, both written and oral, learning has always been important and continues to be key to development.

Certificates of qualifications are available and include:

Diploma in Navigation for air hostess (2008). *

Lawyer (Legal Technical) (2005).*

*    Diploma in Baccalaureate (2001).

PERSONAL DETAILS:

Nationality                         : Tunisian

Marital Status                    : Single

Holding U.A.E. Driving License & car.

Interests:

People and family are important to me, outside work; I also enjoy time for the cinema and films as well as having an interest in fashion.

Languages:
  • Arabic mother tongue.
  • English & French written and spoken very good
References:

Available Based upon the request