Home » Archive by category "Banking Resume"

Operation Manager Resume Sample

One of Operation Manager’s huge responsibility is to ensure that the goods/product/service is according to the client’s requirements and is in favor of the company/organization. Following resume is a sample resume for the post of Operation Manager. An Operation Manager’s tasks also vary according to the employer demands. Begin your resume with your basic info. Further build it with your career objectives, your determination to grow further and previous work experiences. Highlight that you are a versatile and vibrant candidate who have wider knowledge and is not just cooped up in his own shell. See also Risk Operation Analyst Resume Sample. Adding references of verified personalities will definitely add to the worth of your resume!

Name:

Email Id:

Contact No.:

Skype Id:

Country:

CAREER  OBJECTIVE:

To excel in my role with exceptional professionalism and optimal performance, setting exemplary standards in this hospitality industry. As Operation Manager ensuring along with growth, all round development in my career. Thus, in the process, giving the best to my organization.

EDUCATION:

Bachelor of Science in Physics from Bombay University in 1996.

PROFESSIONAL EXPERIENCE :

Working as a “Operation Manager

  1. Worked as  the “ Operation Manager” effective from 01st June 2011 to May 2013.  .

As Operation Manager at ABC Catering Limited, safety is a shared responsibility. We strive to excel and enhance our leadership in airline catering and expand into airport related services in India, by delivering exceptional value to our customers. We have set up our Quality Management System that complies with the requirements of ISO 9001:2000.

  • Supervising and motivating a team of Duty Manager’s / Officer’s and Team Leaders whilst leading the people management initiatives with respect to cost, compliance, sales/service and people.
  • Active participation in outdoor sales initiative, a venture to bring our outdoor catering to competitive competency levels as operation manager.
  • Providing guidance and support to the Duty Manager’s / Officer’s in assigning and scheduling work based on the flight schedule.
  • Responsible for ensuring all employees are working in safe conditions and reinforcing proactive behavior in the application of safety measures and techniques.
  • Oversee staff, and manage entire catering operations to achieve objectives for the business
  • Handled supplies and inventories
  • Committed for great quality customer service
  • Ensuring that Airlines is provided with the in-flight catering service as per laid down procedures and specifications at all times.
  • Liaising with other key stakeholders from the Ware wash, Production, Air-side Logistics, Supply Chain and Administration on a daily basis to ensure clear and accurate lines of communication are maintained so we achieve on-time performance in full at all times.
  • As operation manager managing all operational matters when on shift and communicating upwards if on time performance may be affected.
  • Assisting the Operations Manager with the development, implementation and improvement of business unit processes to achieve key result areas, cost savings and operational efficiency as outlined by the department Head of Department.
  • As operation manager Comply with the Company Occupational Health & Safety Policy.
  • Come up with creative ideas in catering services.
  • Recruit & train new staff.
  • Ensure great service & fulfillment of the customer requirements & specifications.

1-Achievements:

Received Halal Total Compliance Training Certificate issued by Malaysia Airlines.

  1. Worked as Operation Manager Team Leader with QACC (Qatar Aircraft Catering Co.),   which is a subsidiary of Qatar Airways  from Aug. 2006 to March 2008.

Qatar airways has the world’s only dedicated First and Business Class terminal at Doha International Airport offering the highest standards of hospitality exclusively for Qatar Airways premium passengers.

  • Monitor and assist flight supervisors in their duties.
  • Manage smooth flight dispatch, ensuring high standards of hygiene & food quality.

2-Achievements:

Received 02 Appreciation letters from Qatar Aircraft Catering Company for the excellent job done as Operation Manager .

  1. Worked as Sr. Flt. Supervisor with ABC Catering Ltd. I hold a rich work experience, working with this reputed organization for a period spanning nine years from Oct. ’97 to Jul. ’06.
  • Handled flights of Emirates, Alitalia, Air Mauritius, Jet Airways, Korean Air, Delta Airlines, South African Airlines, Royal Jordanian, Malaysian Airlines, Air Sahara, Virgin Atlantic, etc.
  • Man Power Planning, Catering & Food management.
  • Knowledge of HACCP

3-Achievements:

Received many Appreciation letters from clients such as Alitalia, Air Mauritius, South African, Malaysian, Jet Airways, Qatar Airways, Virgin Atlantic etc.

INTER PERSONAL SKILLS:

  • Ability to work effectively in a team, having a diverse background.
  • Strong work ethics with leadership traits.
  • Ability to accomplish all assigned tasks efficiently.
  • Good communication skills.

All the information furnished above is true to the best of my knowledge.

Thank you,

full-song-Download-300x100

Banking & Finance Back Officer Resume Sample

This resume is a sample for the post of Banking & Finance Back Officer. In financial institutions like banks, leasing companies, trusts etc, a Banking & Finance Back Officer performs pivotal role. A Banking & Finance Back Officer reports to the local management and to the hub headquarters. He has to manage information system reports, Cash Flow statement management and analyzing financial problems for customers. He has to predict and analyse concerned financial reports to help develop strategies and plans for long-term financial goals.

Resume (Banking & Finance Back Officer)  plays a very basic role in presenting you before the employer. (See more Banking Resume Samples for better understanding) The Bank And Finance Back Officer Resume must be concise and to-the-point. Begin it with your initial information followed by your key skills and expertise, and then put some (verified) references in the end. Finally give some account of your previous awards and credits and your employer couldn’t help to give your resume a second thought.

PERSONAL INFORMATION

Name      : xyz

Address : uk

Mobile   : 000

E-mail    : xxx

Date of Birth  :000

Nationality     : Sudanese.

Marital Status:  single.

QUALIFICATION AND TRAINING:

  • Bachelor Degree in Banking and Financial Studies from Sudan Academy for Banking and Financial Sciences 2013.
  • Computer certificate from Sudan Academy for Banking and Financial Sciences 2012.
  • Diploma in Computer from Elameed Institute– 2002.
  • Complete The following courses and Workshops:
  • Complete the course of Certified Management Accountant (CMA) Program, of the Institute of Management Accountants (IMA, USA), at Aloula for Financial and Accounting Studies.
  • The Course Components:
    • Planning, Budgeting and Forecasting.
    • Performance Management.
    • Cost Management.
    • Internal Control.
    • Professional Ethics.
  • External Financial Reporting at Aloula for Financial and Accounting Studies.
  • General English Certificate with Excellence from American Middle East Educational & Training Services INC (AMIDEAST), Egypt – 2009.
  • Global corruption and Bribery.February, 2013.
  • Information security awareness.October, 2014.
  • Workshop on labels percent and insurance and its importance in reducing the phenomenon of falsified and counterfeit currency and cheques, in the Central Bank of Sudan. September, 2013.
  • Workshop on Anti money laundering and compact terrorist finance and its impact on the economy.
  • Workshop on security the safety of Building and how to take precautions and guessing any of the risks (e.g.in cases of fire, earthquakes, medical emergencies, storms and floods, workplace violence, suspicious objective, threats, rumors, etc.) March, 2014.
  • Training WorkshoponForeign Accounts Taxation Compliance Act, (FATCA)September, 2014To Implementation in system enhancement status update.
  • The topics discussed as follow:
  • Introduction to FATCA business.
  • IMAL FATCA Module ITR.
  • IMAL CSM new features.

CAREER EXPERIENCE: (Banking & Finance Back Officer)

  • Employee in Arab Sudanese Bank since feb-2012 up to date :

Banking & Finance Back Officer: (Operations Department):

  • Trade finance/services (LCs, LGs, Collection…etc.)
  • The receipt of requests to open customer accounts and complement the introduction of data on the system.
  • Save files by policies and bricks.
  • Make accounting entriesfor foreign the remittances (incoming and outgoing).
  • Support the operations and management of the retail services forindividualsas an alternative if necessary.
  • Participation in the preparation of policies and bricks system’s central services customer accounts.
  • Respond to inquiries correspondent banks.
  • Follow-up reports and observations of the internal and external audit to correct the mistakes

And shortcomings and supplement bricks necessary for the non- redundancy.

  • Support services as an alternative to commercial.

Back Operations Officer: (Operations Department)

Senior Customer Service Officer (Main Branch,Retail sector):

  • Identify branch cash needs in coordination with CSOs.
  • Execute all counter transactions in an efficient manner, by decline Number of counter transaction mistakes and cash discrepancy.
  • Monitor on daily basis tellers transactions, ensure that all CSOs are balanced at the end of the day and take the needed corrective actions.
  • Spotting any potential selling opportunities refer it to concerned parties.

Assistant Back Finance Officer:

  • Support the Branch Manager in putting / achieving plans and carry out any tasks requested by BM.
  • Migrate customers to various channels (PB, IB, ATM, cheque deposit box, SMS).
  • Ensure that brochures are up to date and in place.
  • Identify customers’ needs and fulfilling it with proper bank’s products or services, through promoting and marketing bank’s products and services through direct and cross selling to achieve branch goals and the yearly set targets and increase customer base and revenues.
  • Handling BM responsibilities in case of BM absence subject to authority matrix.

LANGUAGE

  • Arabic: Mother Tongue.
  • English: Fluent, reading, writing and speaking, Excellent Communication Skills in English.

SKILLS AND SUMMARY

  • Seeking top level assignments in banking, financial and corporate with a front line organization of repute.
  • Communicator with excellent interpersonal and relationship management skills.
  • Adapt easily with new environment and people of diverse background.
  • Acquiring requisite talents with relevant domain knowledge in Executive and Managerial cadre.
  • Work well in team – oriented environment.
  • Well-known of System Analysis and Design Technique.
  • Excellent Computer Skills:
  • Windows XP, Windows 7.
  • Office 2003 ~2007.
  • SPSS 12.
  • DBMS – Oracle.
  • Valid Driving License.
  • Acquiring requisite talents with relevant domain knowledge in Executive and Managerial cadre.
  • I have experience and enjoy working in a fast paced environment.I am able to multi-task effectively and keep up with deadlines. I have experience working with individuals and believe in practicing good ethics and integrity while always applying professionalism.

REFERENCES

  • Abaas Ahmed Mohamed.

Cell phone No: 000

System Engineer Resume Sample

Following resume is a sample for the post of System Engineer. A System Engineer holds a very important and basic place for any industry/mills/firm. With the help of IT, it has become very easy to keep a track of all the activities  going on in an organization, for example in an industry, it is very easy to follow all the procedure from collecting raw material to delivering products through IT monitoring. A system Engineer predicts, creates, plans, operates and manages all the systems undergoing in an organization. His prime task is to help things being carried on smoothly and on schedule. A resume is your first interface with the employer. It introduces you to the employer. Make sure to put forward all you qualities that are according to the demand of employer. Your resume must be a synopsis of your qualities, experience, achievement and promising personality. Below is the sample of System Engineer Resume.

Name: xyz

Cell No. 0000

Email id: abc

City/Country: 000

Status: Married/Unmarried

Applied For: System Engineer/Junior System Engineer/ Experience System Engineer /Planning Officer/Strategic Manager/Business                System Developer

Education:

M.B.A.

  • Major: Marketing
  • Minor: Financial Analysis and Management
  • Related coursework: Managing Human Capital, Strategic Marketing and Strategic Management

BS Electronics

  • Major: Communication Systems
  • Minor: Electrical Studies
  • Related coursework: Optical Communication, Digital Electronics, Industrial Electronics

Skills & Abilities:

  • Management
  • Sales & marketing
  • Communication
  • Leadership
  • Writing:
  • Critical Thinking
  • Problem Solving
  • Decision Making
  • Active Listening
  • Market Research

Experience:

Worked as a “Systems Engineer

I was appointed as systems engineer for the computerization project for transport department of Government of Pakistan.

Below are the responsibilities:

  • Visiting sites such as Regional Transport Authority (RTA) and Provisional Transport Authority (PTA) for computer deployment.
  • Developing reports on the progress of the project on monthly basis as well preparing reports on the visits of the regional transport offices in cities of the Sindh province.
  • Attending meetings with vendors to give explanations of the project and the needs for the project.
  • Working closely with vendors for computerizing the R.T.A and PTA offices along with developing targets and implementation plans.
    • Leading the team of 5 persons for automation of the records from R.T.A office in Karachi and visiting different R.T.A offices in Sindh.

Freelancer

Have worked as freelancer since 201 till now taking up the following tasks and completing task before deadlines:

  • Conducting market research both qualitative and quantitative.
  • Creative writing in terms of contents both technical and non-technical.
  • Helping many people in academic writing.
  • Providing support in managing blogs on different platforms.

ASSISTANT SYSTEM ENGINEER  /M.I.S IMPLEMENTED OFFICER

I have joined PFL which is an educational firm operating from Karachi dealing with international institutes located in USA, UK, CANADA, DUBAI, AUSTRALIA & NEW ZEALAND. I was official representative of University of Essex, UK.

  • Actively look after the marketing and student recruitment activities of the University of Essex in Pakistan particularly.
  • Develop customer relationship management in order to generate high volume of prospective students for various universities.
  • Providing valuable assistance to all the team members and manager by preparing reports on the meetings that are held internally and externally.
  • Proposing the areas which are beneficial for the expansion of the business by means of conducting market research and norms and presenting ideas in a presentation made on Prezi or MS PowerPoint.
  • Generating leads for the business and converting the leads by arranging face to face meetings.
  • Crafting up relations with potential clients by means of visiting them and explain the benefits of both the businesses to each other.
  • Preparing plans to meet the target in upcoming months according to the market trends along with innovative ideas to capture the market.
  • Accountable of budgeting for the marketing activities and promoting the business in target places via Facebook marketing, Instagram marketing, designing material for the promotion on MS Publisher and WordPress.
  • Arranging and attending expos for promotion of the business.
  • Make weekly/ monthly plans to visit schools and universities in Karachi.
  • Correspond with the prospective students through telephone or through face-to-face meetings and negotiating all terms.
  • Provide appropriate counseling and support services to prospective applicants on suitable courses and study options at various foreign universities.
  • Manage customer calls and appointments effectively for new opportunities and determine cross-selling opportunities among different offices.

Business System Developer :

I joined this company after completing my MBA. It is an education consultancy firm.

Achievement: Made the company to obtain license for hiring from UKBA.

Below are the responsibilities:

  • Accountable for promoting the activities of company in regions such as Uzbekistan, Vietnam and China and communicating with agencies in targeted regions.
  • Working closely with team to develop marketing strategies for the targeted regions and developing relations with educational institutes in the UK and international universities.
  • Dealing with new customers, notifying the needs of clients and proposing best institutes to the clients.
  • Making customers satisfied and make sure that best solution is provided to the customers.
  • Preparing business plans for the expansion of business for 5 years in international market with forecast of increasing business and marketing plan for next five years.

Technical Skills:

  • Prezi Presentations
  • SPSS
  • Adobe
  • WordPress
  • MS Office
  • Windows 2000, XP, 7 & 8

Training:

  • Training from Study Group US at Movenpick Hotel, Karachi.
  • Training from University of Essex at Fairmont Dubai, Dubai.

References:  

Can be furnished on demand.

 

Office Manager Resume Sample

This resume sample is for the post of an Office Manager. Below is given the example that should show you how you can well-construct a resume for a top level management post.The post of Office Manager is a very important one because responsibility or key management skills are required by the employer. Every employer wants to hire an Office Manager who has the international key skills. In the Office Manager resume below you will find a precise guidance to describe all your skills and experiences briefly. (See also Manager Resume Samples)

Name: xyz

Position applied for: (Office Manager)

Contact No.  000

Objective Career:(Office Manager)

More than 9 years Accounting/Finance/Audit experience in Pakistan, I want to be associated with a progressive organization where I can implement my knowledge, skills and professional experience to increase level of responsibility and career advancement as Accountant/Chief Accountant,  Finance Manager/Internal Auditor/CFO.

KEY MANAGEMENT SKILLS: (Office Manager)

  • Tactical Financial Planning                                          Budgeting & Forecasting
  • Cost Control & Profit Management                             Financial Reporting
  • Audit Management                                                        Leadership & Supervision
  • Payroll Management & Executive                               Bank Negotiations & Relation
  • Accounts management using Tally,Quick Book and custom applications designed in oracle,VB etc.

Qualification:(Office Manager)

Master in Business Administration (M.B.A)-Banking & Finance

From Allama Iqbal Open University, Islamabad Pakistan.

Commerce Graduate (B.Com)

From Agriculture University, Faisalabad Pakistan.

Career Snapshot:(Office Manager)

Office Manager:  Chiniot Blood Bank & Dialysis Centre, Faisalabad, Pakistan

(A Project of C.A.I.Karachi)

Health & Service Association

(From February 05, 2012 to November 15, 2014)

  • Manage the financial budget, planning and analysis required for strategic purpose.
  • preparation of annual /monthly financial statements/profit & loss accounts.
  • Monitor and coordination of all accounting activities.
  • Carried out review of financing made by the banks as per the requirements of prudential regulations.
  • Supervising inventory department to make sure that all the received and issuance has recorded properly.

Office Manager:

  Rafiq Fabrics (Pvt.) Limited, Faisalabad, Pakistan.

(Textile & Manufacturing Co.)

(From September, 2007 to  January 31, 2012)

  • Prepare and post transaction vouchers with supporting documentation.
  • Accounts payable/receivable and bank reconciliations.
  • Assist with payroll administration.
  • Assist with implementation of new systems and policies and procedures.
  • Establish, maintain, and coordinate the implementation of accounting and internal control procedures.
  • Prepare and review budget, revenue, expense, invoices, and other accounting documents.
  • Prepare profit and loss statements and monthly closing and cost accounting reports.
  • Supervising inventory department to make sure that all the receiving and issuance has recorded properly .
  • Involved in project accounting

Auditor:  Riaz Ahmad & Company Faisalabad, Pakistan.

(Chartered Accountants)

(From March, 2006 to August, 2007)

  • Planning, execution and completion of various audit assignments.
  • Preliminary review of financial statements, drafting of audit programs, supervision and review of team members’ work as well as establishing and strengthening of cordial relationship through liaison at various levels top management.

I.t. SKILLS:

§  09 years of using IT skills advance level, Microsoft Word, Excel, Power point & Access

  • Capability of internet using searching and surfing
  • Accounts management using Tally,Quick Book and custom applications designed in oracle,VB etc.

Other Qualifications:

  • Diploma in Professional Accounting Program from Soft Tech Computer College Lahore, Pakistan.
  • Diploma in Computer Application (C.A) from Byte Computer College (Regd.) Sahiwal, Pakistan.Diploma in Office Management (M.C) from
  • Modern Institute of Technology (Regd.) Faisalabad, Pakistan.

Participation in Seminars:

Regarding continuous professional development on;

  •  Finance & Administration
  • Operations & Management
  • General meetings/gatherings

Personal Detail:

  • Father’s Name:                Muhammad Yaqoob
  • Nationality:                      Pakistani
  • N.I.C:                                 33100-3829532-3
  • Date of Birth:                   Jan 02, 1985
  • Gender:                              Male
  • Marital Status:                  Married
  • Religion:                             Islam
  • Passport#:

Reference

Can be furnished on demand.

Bank Assistant Operation Manager Resume Sample

An Bank Assistant Operation Manager supervises and make sure that work is carried on smoothly. His responsibility is to ensure that the good/product/service is according to the client’s requirements and is in favor of the company/organization. Below we have given a sample resume for the post of Bank Assistant Operation Manager. An Bank Assistant Operation Manager tasks also vary according to the employer demands. Begin your resume with your basic info. Further build it with your career objectives, your determination to grow further and previous work experiences. Highlight that you are a versatile and vibrant candidate who have wider knowledge and is not just cooped up in his own shell. Finally add some references/credits from your previous jobs.

Name        : xyz

Contact No.000

Applied For: Entry level operation manager/Bank Officer/Bank Cashier/Bank manager

OBJECTIVE:(Bank Assistant Operation Manager)

ABC and customer service sector experience i want to work in an environment conductive to the realization of my true potential and be part of a winning team with my contributions. My quick grasping and learning ability will enable me to comfortably adapt to the ever changing and demanding needs of the industry.

WORK EXPERIENCE:(Bank Assistant Operation Manager)

 ABC BANK OF UK

 Assistant Operations Manager

 Migrated the group insurance back office process under a capacity of Assistant Manager Operations, trained and currently managing a team of 30 resources. Business responsible for maintenance of group insurance policies.

Current Job Responsibilities:-

  • Daily/Weekly interaction with Process Manager (conference calls/e-mails) discussing the detailed work progress, escalating any issues or concerns and getting first hand resolutions to the internal queries.
  • Adapt to additional client requirements involved in smooth operations of processes.
  • Represent the processes in monthly review and discuss the overall performance of the processes.
  • Conducting the monthly one on one’s with direct reportees
  • Involved in various employee engagements related activities to boost employee morale and ensure minimum attrition.

  Quality Compliance Analyst

Worked as a Quality Compliance Analyst with bop Services as a part of Process Excellence Team for a Life & Annuity Insurance provider in USA.

Job Profile

  • Responsible for Mentoring and giving effective Feedbacks to attain best result out of the team.
  • Involved in the Calibration Exercises, Quality Assessments meetings and various kind of Quality Analysis with the Client to improve the accuracy.

Achievements

  • Special Award for organizing Family day for company.
  • Actively involved in Employee engagement for the process.
  • Managing and organizing team outings and team parties.
  • Involved in Team building exercises.

Trainings

  • Platform Skills
  • Feedback Skills
  • Business Communication+
  • Effective Communication
  • Team Bonding
  • Awareness of Six Sigma Elementary Training
  • Leadership Skills Workshop
  • Train the Trainer Workshop
  • First Time Leaders Orientation (FTLO)
  • Performance Management System

Professional Qualification

·         Basic Cabin Crew Training from Frankfinn Management Consultants based at New Delhi.

  • Diploma of six months in Basic Computer Application from Tuples.

 Qualification

  • Bachelor of Commerce
  •  Intermediate

Personal Detail

  • Date of Birth              :     0000
  • Father’s Name          :     xxxx
  • Marital Status            :     Married
  • Address                     : NIT, Faridabad (Haryana)
  • Contact #                   :     0000
  • Passport Number     :     0000
  • Email                          :     xxxx

Bank Officer Resume Sample

This resume is a sample for the post of A Bank manager. A Bank Officer is responsible for reporting, managing and engaging all the transactions and making them error free. He reports about daily activities that are carried out by the bank and also trains his co workers. A resume is your first interface with the employer. It should be constructed in such a manner that it should convince the employer about you suitability for the job. A resume begins with your initial information following by you education and expertise, and then it must have ample manifestation of your previous experiences impressing upon the employer that you are well aware of the job he is asking for. Finally adding (verified) references to your resume is going to stand your resume out among others.

Name: XYZ

 Mobile: 00000

E-mail:xxxxxxx

Executive Summary   (Bank Officer)
 Dynamic executive with more than 9 years work experience in administrative, operation, call centre and customer relation positions within progressive companies. Excellent competencies in executing a number of tasks simultaneously including strong background in banking customer service, translation works and medical claims processing. Innovative and reliable team player with strong organizational, communication, analytical, problem solving, customer service, time management, and IT skills. Aspiring to work in Banking Operation / Personal Assistant / Administration domain.
Strengths
+      Gulf experienced Administration professional +      Diversified industry work exposure
+      Expertise in secretarial support and data entry +      Strong customer service orientation
+      Tact to deal with people at all levels +      Excellent coordination and administrative skills
+      Performs efficiently under work pressure +      Enthusiastic and accommodating personality
Educational Qualifications
Bachelor in Computer Science        (Bank Officer)  
Belford University, United States of America Currently studying MBA in University of Punjab
 Higher Diploma in Computer Studies & Business Communication  
Gloucestershire College Britain (Middle East Institute for Computer & Cultural), Sharjah, UAE  
 
Accomplishments
§  Exposed into diversified industries and developed skills in administration.§  Achieved consistent career growth based on excellent performance displayed in the assigned responsibilities and by contributing to the achievement of company objectives.§  Showed flexibility in working well in cross-functional teams even under pressure with a good sense of urgency to complete tasks within strict deadlines.§  Experienced in medical industry and acquired knowledge on medical claims and insurance processing.
Career Snapshot  (Bank Officer)
Clearing Processing department Operation AssistantADCB(Processing\Clearing for inward\Outward cheques using (ICCS and FCR)). Dec 2012 – Jan 2015
Noor Islamic Bank, UAE
Call Center Operator & Customer Service Agent jan 2009 – Aug 2012
(Du) Telecommunication Company, UAE
Medical Secretary / Translator / Senior Data Entry Operator Jan 2006 – Nov 2009
Medical Center (Branch of Al Zahra private Hospital), Sharjah, UAE
Banking Operation and Call Center :

§  Witnessed the basics implementations and establishing the rules of a new brand call centre (Noor Islamic Bank).

§  Oversee bank operations taking care of back-office operations, customer service .

§  Excellent knowledge of banking products & services including policies plus standards substantial in addressing to the customer’s queries or complaints.

§  Able to oversee operations with great deal of patience and detailed-oriented.

§  Start discussion; sharing of ideas with team members; identifying possible solutions and enforcing the same towards achieving banks’ objectives.

§  Familiar with troubleshooting of issues through narrowing down into pieces and enforcing action.§  Prepare reports about accomplishments for the day and forward to management.

§  Encourage and develop customer eccentric work culture plus optimize internal-external customer satisfaction. Balance the resource and activities of the department and ensure a high level of internal and external customer service is maintained.

 

IT Skills
§  MS Office Suite (Word & Excel), E-mail applications and internet research§  Programming languages (C+, Pascal & Visual Basic)
Personal Details

Father name

Passport No.

Blood Group.

Gender.

 

Banking Cum Administrator Officer Resume Sample

This resume is for the post of Banking Cum Administrator Officer. Usually such kind of posts are available at the lower level companies or small firms. Where the basic concern of the employer is to have a multi-talented person hired to perform different tasks under sufficient salary. A Banking Cum Administrator Officer is derived from such situations. He is obviously asked to perform the essential duties of a bank manager along with supervising and administrating the department. A resume sample of Banking Cum Administrator Officer is given below to help you create a convincing and impressive resume like a Safety Analyst Resume . Finally adding references of your previous job is definitely going to add to the value of your resume.

Name: xyz

Mobile: 000

E-mail: xxxx
Applied For:Banking Cum Administrator Officer/Banking Professional
Banking Operation – Administration Professional Seeks placement

Dear Recruitment Manager,

My experience encompasses great deal of banking operations, customer service, secretarial and Call Centre functions. This varied exposure provided me an ample opportunity to leverage my skills and utilize my full range of capabilities to achieve career growth. In addition to, I can be relied upon to carry out organizational mandates and objectives; quickly incorporate and implement procedures with strong team playing attitude. I am proficient in assessing operational problems and further suggesting corrective actions. My resume is enclosed which depicts more of my qualifications and skills.

I wanted to discuss briefly the qualifications which I can deliver to your organization. Appreciate if an interview can be arranged. I can join new assignment immediately and available up on request.

 

Banking Operation – Administration 

Mobile: 0000

E-mail:xxxx

Executive Summary
 Dynamic executive with more than 9 years work experience in administrative, operation, call centre and customer relation positions within progressive companies. Excellent competencies in executing a number of tasks simultaneously including strong background in banking customer service, translation works and medical claims processing. Innovative and reliable team player with strong organizational, communication, analytical, problem solving, customer service, time management, and IT skills. Aspiring to work in Banking Operation / Personal Assistant / Administration domain.
Strengths
+      Gulf experienced Administration professional +      Diversified industry work exposure
+      Expertise in secretarial support and data entry +      Strong customer service orientation
+      Tact to deal with people at all levels +      Excellent coordination and administrative
+      Performs efficiently under work pressure +      Enthusiastic and accommodating personality
Educational Qualifications
Bachelor in Computer Science  
Belford University, United States of America Currently studying MBA INUniversity of Atlanta  
 Higher Diploma in Computer Studies & Business Communication  
Gloucestershire College Britain (Middle East Institute for Computer & Cultural), Sharjah, UAE  
 
Accomplishments
§  Exposed into diversified industries and developed skills in administration.§  Achieved consistent career growth based on excellent performance displayed in the assigned responsibilities and by contributing to the achievement of company objectives.§  Showed flexibility in working well in cross-functional teams even under pressure with a good sense of urgency to complete tasks within strict deadlines.§  Experienced in medical industry and acquired knowledge on medical claims and insurance processing.
Career Snapshot
Clearing Processing department Operation AssistantADCB(Processing\Clearing for inward\Outward cheques using (ICCS and FCR)).Call Center Agent (Generating leads , answering all kinds of inquiries)
Noor Islamic Bank, UAE
Call Center Operator & Customer Service Agent
(Du) Telecommunication Company, UAE
Medical Secretary / Translator / Senior Data Entry Operator
Medical Center (Branch of Al Zahra private Hospital), Sharjah, UAE
Competencies
Banking Operation and Call Center :§  Witnessed the basics implementations and establishing the rules of a new brand call centre (Noor Islamic Bank).§  Oversee bank operations taking care of back-office operations, customer service .§  Excellent knowledge of banking products & services including policies plus standards substantial in addressing to the customer’s queries or complaints.§  Able to oversee operations with great deal of patience and detailed-oriented.

§  Start discussion; sharing of ideas with team members; identifying possible solutions and enforcing the same towards achieving banks’ objectives.

§  Familiar with troubleshooting of issues through narrowing down into pieces and enforcing action.

§  Prepare reports about accomplishments for the day and forward to management.

§  Encourage and develop customer eccentric work culture plus optimize internal-external customer satisfaction. Balance the resource and activities of the department and ensure a high level of internal and external customer service is maintained.

Administration – Personal Assistant

§  Provide accurate, efficient and committed office or executive PA support to the senior management.

§  Manage routine office functions, deal with clients and visitors and maintain corporate relations.§  Sort out all incoming / outgoing mails and correspondence on the base of urgency, priority, confidentiality or routing to facilitate quick and efficient service to the concerned.§  Take care of the confidential files, matters and documents for senior management.

§  Arrange appointments; make necessary arrangements for the meeting and ensure availability of appropriate personnel’s for the same as per scheduled time and place.

§  Collect, organize and summarize information requested by the Senior Managers.

§  Maintain proper records of incoming and outgoing correspondence; and file documents and letters in a systematic manner; and keep all assigned files up-to-date.

§  Coordinate with various departments for documentation procedure and control.

§  Perform data entry tasks and follow up on documentation matters with various departments.

Work Performed

 Banking Operation Assistant:

§  Processing\Clearing for inward\Outward cheques using (ICCS and FCR).§  Performing transactions related to fees\cheques .§  Scanning and repairing cheques into the system.§  Coordinated the collection of data from point of origin; participated in the preprocessing of data to locate missing information and to make corrections as necessary.§  Verified chques\ data entered into system by checking printouts for errors and correcting as required; performed statistical checks to inward chques and required action implemented in case of invalid cheques.

§  Posted all personal and accounting details of the customers in the system.

 Call Center Operator & banking :

§  Employed with Noor Islamic Bank as their Call Center Agent, responsible for answering phone calls and handling customer complaints using the bank system.

§  Monitored the mails received at the center and facilitated effective routing of the same.

§  Achieved high numbers of sales leads through Telesales\and incoming calls, performed above targets by Doing cross selling for new and existing customers. Having good knowledge in banking products.

§  Gained experience as the banks’ Sales Coordinator. Followed up the applications in the system with concerned depart

§  ments and cross-checked them. Verified signatures and necessary documents.

§  Deputed at Dubai Etisalat & Telecommunication Company dealing with multicultural customers.

Medical Secretary / Translator

§  Hands-on experience on medical insurance claims processing and documentation.

§  Prepared and ensured completeness of information at the insurance forms or cards of the patient.

§  Posted patients’ data into the system and maintained systematic filing of the same.

§  Performed all secretarial and reception activities.

§  Also carried out oral and written translation from Arabic to English and vice-versa.

IT Skills
§  MS Office Suite (Word & Excel), E-mail applications and internet research

§  Programming languages (C+, Pascal & Visual Basic)

Personal Details

Father Name:

Visa Status:

Gender:

Head of Customer Services Resume Sample

This resume is for the post of Head of Customer Services. The Basic functionality of Head of Customer Services is to ensure absolute satisfaction of the customer before, during and after the purchase or a service. As a Head of Customer Services or a deputy you are required to make sure that your customer is satisfied and your co workers are as much dedicated and passionate as the job demands. A Head of Customer Services resume is the initial step of presenting yourself before the employer. It must be concise and predictable. Do add some previous experiences showing your efficiency in dealing with public and your efficacy in convincing them(Head of Customer Services). Furthermore we have devised a sample (Head of Customer Services) for you to help you put your strength forward and make your resume prominent.

Name: XYZ

Head customer services (patient)

Services Department, Administration

Applied For:Head of Customer Services/Customer Services Representative

  Profile

(Head of Customer Services/Customer Services Representative )

Procurement, Reception

Qualified and result oriented professional with Experience in administration,

customer (patient) Services department, procurement, Reception (Customer Services) with good communication,

, interpersonal, presentation and coordination Skills.

 Personality

A dedicated team player .who can bring to your Business additional profession, passion,

Productive ideas, enthusiasm and out of The box thinking packed with practical work Experience .Also a trustworthy, colleague Capable of dealing with constant challenges And leading change.

Qualification

Master in Business Administration (MBA)

Gomal University D I Khan Pakistan

Bachelor of Arts (Graduation)

Punjab University Lahore Pakistan

Intermediate in computer Sciences (HSSC)

FBISE Islamabad Pakistan

Metric in Sciences (SSC)

FBISE Islamabad Pakistan

  E x p e r i e n c e

Head of Customer Services/Customer Services Representative        

Ali Medical Centre Islamabad Pakistan

Responsibilities:

  • Helping to build good customer relations
  • Supervise more than 200 employees including Receptionist, technical ,drivers ,cafe staff
  • Recruiting staff and doing appraisals
  • Arranging staff meetings
  • Training and development
  • Handling complaints and queries (from customer and staff)
  • Helping to develop a customer services policy for an entire organization (OPD,IPD)
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Collection of feedback of every customer (patient)
  • Analysis statically of feedback forms and follows up
  • Daily, weekly, monthly and annually report to CEO and Chairman
  • Maintain Daily visit sheet room to room and entire organization and report to CEO and Chairman
  • Being involve in staff hiring and appraisals
  • Meeting with CEO, Chairman and other mangers to discuss possible improvements to customer services
  • Developing customer services procedures, policies and standards for organization and department
  • Supervise directly and or through subordinate ,clerical and lower level technical employees
  • Supervise the drivers and transportation and maintain the transport
  • Arrangement of internal and external meetings with new contractors to make the organization cost effective
  • Maintain daily attendance manually and electronically of subordinates

Additionally performed job as procurement (purchasing) officer

  • Purchasing all goods and services for organization
  • Contracts with new vendors and arranging meetings
  • Preparation Purchase Request (PRF) Form and approval from higher authorities like CEO and Chairman
  • Preparation of purchase Order and Good Receiving Note (GRN)
  • Comparison of Quality and rates of Vendors
  • Maintain complete update purchasing records and pricing in the system
  • Schedule market visit and conduct competitor survey
  • Handling and monitoring of claims to vendors for defective ,shortage, missing parts
  • Plan and manage inventory levels of materials of products
  • Collection of Quotations and comparison, discussion with CEO and Chairman and finalize.

Excel Labs

Customer Services Representative

Responsibilities:

  • Provide general and administrative support
  • Receive and sort mail and deliveries
  • Prepare correspondence and documents
  • Maintain petty cash
  • Control Inventory and relevant to reception area
  • Answer telephone ,screen and direct calls
  • Provide information to callers
  • Greet persons
  • Tidy and maintain the reception area
  • Maintain proper data of patients (customers)
  • Monitor and maintain office equipments
  • Timely Reports provided to customers
  • Maintain daily visit sheet of customers
      IT  Skills
  • One year Diploma in computer software’s Including Office Automation & outlook.
  • Short computer course
  • Typing speed 30 wpm
Languages
  • English    .  Urdu
Personal Information

Name:                                           xyz

Father Name:                              xyz

Passport No:                                0000

Date of Birth:                              17-07-1986

Current Residency                      pak

Visa Status                                 Visit Visa

Nationality                                 Pakistani

Religion:                                       Islam

Marital Status:                             Single

Phone:                                          0000

E-mile:                                           xxxx

Postal address:                            abc

 Reference

Furnished promptly upon request with supporting documents