This resume is for the post of Banking Operation Officer. A Bank Officer is responsible for reporting, managing and engaging all the transactions made by the bank and making them error free. He reports about daily activities that are carried out by the bank and also trains his co workers. A resume is your first interface with the employer. It should be constructed in such a manner that it should convince the employer about you suitability for the job. A resume begins with your initial information following by you education and expertise, and then it must have ample manifestation of your previous experiences impressing upon the employer that you are well aware of the job he is asking for. Finally adding (verified) references to your resume is going to stand your resume out among others.
|Mobile: +0000000000 E-mail: XXXXXXX|
Dear Recruitment Manager,
Banking Operation – Administration Professional Seeks placement
Considering my vast work experience in banking operations, customer service and administration, I wanted to step up to the next level.
My experience encompasses great deal of banking operations, customer service, secretarial and Call Centre functions. This varied exposure provided me an ample opportunity to leverage my skills and utilize my full range of capabilities to achieve career growth. In addition to, I can be relied upon to carry out organizational mandates and objectives; quickly incorporate and implement procedures with strong team playing attitude. I am proficient in assessing operational problems and further suggesting corrective actions. My resume is enclosed which depicts more of my qualifications and skills.
I wanted to discuss briefly the qualifications which I can deliver to your organization. Appreciate if an interview can be arranged. I can join new assignment immediately and available up on request.
|XYZ Banking Operation – Administration|
|Dynamic executive with more than 9 years work experience in administrative, operation, call centre and customer relation positions within progressive companies. Excellent competencies in executing a number of tasks simultaneously including strong background in banking customer service, translation works and medical claims processing. Innovative and reliable team player with strong organizational, communication, analytical, problem solving, customer service, time management, and IT skills. Aspiring to work in Banking Operation / Personal Assistant / Administration domain.|
|+ Gulf experienced Administration professional||+ Diversified industry work exposure|
|+ Expertise in secretarial support and data entry||+ Strong customer service orientation|
|+ Tact to deal with people at all levels||+ Excellent coordination and administrative skills|
|+ Performs efficiently under work pressure||+ Enthusiastic and accommodating personality|
|Bachelor in Computer Science|
|Belford University, United States of America Currently studying MBA INU university of Atlanta|
|Higher Diploma in Computer Studies & Business Communication|
|Gloucestershire College Britain (Middle East Institute for Computer & Cultural), Sharjah, UAE|
|§ Exposed into diversified industries and developed skills in administration.§ Achieved consistent career growth based on excellent performance displayed in the assigned responsibilities and by contributing to the achievement of company objectives.§ Showed flexibility in working well in cross-functional teams even under pressure with a good sense of urgency to complete tasks within strict deadlines.§ Experienced in medical industry and acquired knowledge on medical claims and insurance processing.|
|Clearing Processing department Operation Assistant ADCB(Processing\Clearing for inward\Outward cheques using (ICCS and FCR)).Call Center Agent (Generating leads , answering all kinds of inquiries)||Dec 2010 – Feb 2014|
|Noor Islamic Bank, UAE|
|Call Center Operator & Customer Service Agent||Jan 2007 – Aug 2008|
|(Du) Telecommunication Company, UAE|
|Medical Secretary / Translator / Senior Data Entry Operator||Jan 2003 – Nov 2006|
|Medical Center (Branch of Al Zahra private Hospital), Sharjah, UAE|
|Banking Operation and Call Center :§ Witnessed the basics implementations and establishing the rules of a new brand call center (Noor Islamic Bank).§ Oversee bank operations taking care of back-office operations, customer service .§ Excellent knowledge of banking products & services including policies plus standards substantial in addressing to the customer’s queries or complaints.§ Able to oversee operations with great deal of patience and detailed-oriented.§ Start discussion; sharing of ideas with team members; identifying possible solutions and enforcing the same towards achieving banks’ objectives.§ Familiar with troubleshooting of issues through narrowing down into pieces and enforcing action.§ Prepare reports about accomplishments for the day and forward to management.
§ Encourage and develop customer eccentric work culture plus optimize internal-external customer satisfaction. Balance the resource and activities of the department and ensure a high level of internal and external customer service is maintained.
|Administration – Personal Assistant
§ Provide accurate, efficient and committed office or executive PA support to the senior management.
§ Manage routine office functions, deal with clients and visitors and maintain corporate relations.
§ Sort out all incoming / outgoing mails and correspondence on the base of urgency, priority, confidentiality or routing to facilitate quick and efficient service to the concerned.
§ Take care of the confidential files, matters and documents for senior management.
§ Arrange appointments; make necessary arrangements for the meeting and ensure availability of appropriate personnel’s for the same as per scheduled time and place.
§ Collect, organize and summarize information requested by the Senior Managers.
§ Maintain proper records of incoming and outgoing correspondence; and file documents and letters in a systematic manner; and keep all assigned files up-to-date.
§ Coordinate with various departments for documentation procedure and control.
§ Perform data entry tasks and follow up on documentation matters with various departments.
Banking Operation Assistant:
|§ Processing\Clearing for inward\Outward cheques using (ICCS and FCR).§ Performing transactions related to fees\cheques .
§ Scanning and repairing cheques into the system.
§ Coordinated the collection of data from point of origin; participated in the processing of data to locate missing information and to make corrections as necessary.
§ Verified chques\ data entered into system by checking printouts for errors and correcting as required; performed statistical checks to inward chques and required action implemented in case of invalid cheques.
§ Posted all personal and accounting details of the customers in the system.
Call Center Operator & banking :
§ Employed with Noor Islamic Bank as their Call Center Agent, responsible for answering phone calls and handling customer complaints using the bank system.
§ Monitored the mails received at the center and facilitated effective routing of the same.
§ Achieved high numbers of sales leads through Telesales\and incoming calls, performed above targets by Doing cross selling for new and existing customers. Having good knowledge in banking products.
§ Gained experience as the banks’ Sales Coordinator. Followed up the applications in the system with concerned depart
§ cross-checked them. Verified signatures and necessary documents.
§ Deputed at Dubai Etisalat & Telecommunication Company dealing with multicultural customers.
|Medical Secretary / Translator
§ Hands-on experience on medical insurance claims processing and documentation.
§ Prepared and ensured completeness of information at the insurance forms or cards of the patient.
§ Posted patients’ data into the system and maintained systematic filing of the same.
§ Performed all secretarial and reception activities.
§ Also carried out oral and written translation from Arabic to English and vice-versa
|§ MS Office Suite (Word & Excel), E-mail applications and internet research§ Programming languages (C+, Pascal & Visual Basic)|
|Date of Birth||:||0000|
|Languages||:||Arabic, English (Fluent) & French courses taken but still beginner level|
|Reference||:||Available upon request.|